COUTO, F.; ISHITANI, L. Implementation of ITIL Configuration Management module: a case study. iSys - Brazilian Journal of Information Systems, [S. l.], v. 11, n. 3, p. 70–89, 2018. DOI: 10.5753/isys.2018.371. Disponível em: https://journals-sol.sbc.org.br/index.php/isys/article/view/371. Acesso em: 3 jul. 2024.