AMORA, P. R. P.; TEIXEIRA, E. M.; LIMA, M. I. V.; AMARAL, G. M.; CARDOZO, J. R. A.; MACHADO, J. C. An Analysis of Machine Learning Techniques to Prioritize Customer Service Through Social Networks. Journal of Information and Data Management, [S. l.], v. 9, n. 2, p. 135, 2018. DOI: 10.5753/jidm.2018.2049. Disponível em: https://journals-sol.sbc.org.br/index.php/jidm/article/view/2049. Acesso em: 5 oct. 2024.