P. R. P. Amora, E. M. Teixeira, M. I. V. Lima, G. M. Amaral, J. R. A. Cardozo, and J. C. Machado, “An Analysis of Machine Learning Techniques to Prioritize Customer Service Through Social Networks”, JIDM, vol. 9, no. 2, p. 135, Oct. 2018.