Lutz, L., Matos, B.L. and Silva-Calpa, G.F.M. 2026. Adoption of AI Chatbots by Users: A Systematic Literature Review on User Experience and Human Factors. Journal on Interactive Systems. 17, 1 (Aug. 2026), 938–969. DOI:https://doi.org/10.5753/jis.2026.6787.