MELO, G. L. N.; MARQUES, R. P.; MENEZES, N. da S.; TERAN, L. A.; MOTA, M. P. Inspecting the Accessibility of Chatbots and Mobile Banking for Emergent Users in the Context of People with Low Literacy. Journal on Interactive Systems, Porto Alegre, RS, v. 15, n. 1, p. 839–859, 2024. DOI: 10.5753/jis.2024.4317. Disponível em: https://journals-sol.sbc.org.br/index.php/jis/article/view/4317. Acesso em: 21 nov. 2024.