MONTEIRO, M. de S.; PEREIRA, V. C.; SALGADO, L. C. de C. Conversational-Linguistic Politeness for Chatbot Design: an Evaluation of Parameters and Card-Based Approaches. Journal on Interactive Systems, Porto Alegre, RS, v. 17, n. 1, p. 30–47, 2026. DOI: 10.5753/jis.2026.5908. Disponível em: https://journals-sol.sbc.org.br/index.php/jis/article/view/5908. Acesso em: 12 mar. 2026.