LUTZ, L.; MATOS, B. L.; SILVA-CALPA, G. F. M. Adoption of AI Chatbots by Users: A Systematic Literature Review on User Experience and Human Factors. Journal on Interactive Systems, Porto Alegre, RS, v. 17, n. 1, p. 938–969, 2026. DOI: 10.5753/jis.2026.6787. Disponível em: https://journals-sol.sbc.org.br/index.php/jis/article/view/6787. Acesso em: 24 aug. 2026.