PEDROSA, G. V.; CANEDO, E. D.; SILVA, W. C. M. P. da; FIGUEIREDO, R. M. da C. Evaluating Digital Public Services in Brazil: Insights from Federal Managers. Journal on Interactive Systems, Porto Alegre, RS, v. 17, n. 1, p. 846–862, 2026. DOI: 10.5753/jis.2026.6874. Disponível em: https://journals-sol.sbc.org.br/index.php/jis/article/view/6874. Acesso em: 24 aug. 2026.