OLIVEIRA, L. F.; SERAFINI, G. H. P.; SOUZA, M. M. de; PAGLIARES, R. M.; ZAINA, L. Investigating the Elaboration of User Journey Maps: Learning from a Study with Digital Tools. Journal on Interactive Systems, Porto Alegre, RS, v. 17, n. 1, p. 1165–1178, 2026. DOI: 10.5753/jis.2026.8388. Disponível em: https://journals-sol.sbc.org.br/index.php/jis/article/view/8388. Acesso em: 7 oct. 2026.