Pedrosa, G. V., E. D. Canedo, W. C. M. P. da Silva, and R. M. da C. Figueiredo. “Evaluating Digital Public Services in Brazil: Insights from Federal Managers”. Journal on Interactive Systems, vol. 17, no. 1, Aug. 2026, pp. 846-62, doi:10.5753/jis.2026.6874.