Oliveira, L. F., G. H. P. Serafini, M. M. de Souza, R. M. Pagliares, and L. Zaina. “Investigating the Elaboration of User Journey Maps: Learning from a Study With Digital Tools”. Journal on Interactive Systems, vol. 17, no. 1, Sept. 2026, pp. 1165-78, doi:10.5753/jis.2026.8388.