An Interpretative Case Study on the Scalability of Social Information System CadÚnico – The Case of “Bolsa Família” Program
DOI:
https://doi.org/10.5753/isys.2021.2003Keywords:
Bolsa Família, CadÚnico, Interpretative Case Study, Qualitative Analysis, Social Information System, Sociotechnical Approach, ScalabilityAbstract
The Bolsa Família Program is one of the largest income transfer programs in the world. One of its biggest challenges has been the scalability of this social program in a country with continental dimensions such as Brazil. This research work aims how CadÚnico, the information system (IS) that register and store data about the families potentially eligible to the Bolsa Família (BF) have evolved, based on a sociotechnical research approach. Therefore, we carried out an interpretative case study supported by the Actor-Network Theory, information infrastructure and scalability concepts. Finally, for qualitative data analysis, qualitative analysis procedures based on grounded theory (GT) were used. As a result, we have identified categories of technological, political, and geographic scalability, which are interconnected and have promoted the growth of BF since its inception. Thus, we aim to contribute to the IS scientific literature by adding evidence on how the scalability of a Social Information System entails technology, people and processes in a historical, political and organizational context. Finally, we also intend to show how interpretive studies contribute to understanding technical, social and political aspects that pervade IS in the complexity of practical contexts.
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