Optimizing Business Efficiency: The Strategic Potential of Low-Code Tools in Developing Information Management Systems and Their Benefits for Companies

Hyggor Medeiros; Julio Moncayo; Leandro Bezerra; Fernando España; Jefferson Oliveira

doi:10.5753/jbcs.2025.4609

Authors

Hyggor Medeiros SIDIA Instituto de Ciência e Tecnologia https://orcid.org/0009-0004-1075-3425
Julio Moncayo SIDIA Instituto de Ciência e Tecnologia https://orcid.org/0009-0001-4298-156X
Leandro Bezerra SIDIA Instituto de Ciência e Tecnologia https://orcid.org/0009-0007-2070-2332
Fernando España SIDIA Instituto de Ciência e Tecnologia https://orcid.org/0009-0000-9701-5767
Jefferson Oliveira SIDIA Instituto de Ciência e Tecnologia https://orcid.org/0009-0006-4037-5474

DOI:

https://doi.org/10.5753/jbcs.2025.4609

Keywords:

Management System, Low-Code Tools, Business Process Management, Continuous Improvement, Process Optimization, Information Systems

Abstract

The quest for business efficiency encourages organizations to adopt innovative strategies for optimizing their internal processes. One of the biggest challenges faced by the companies is to manage high quantity of information efficiently for strategic decision-making. This article discusses the development of information management systems by using low-code tools, as an approach to improve efficiency in data management at internal process for the chosen company, without the need of high-level expert developers. The paper is carried out as action research, which is constructed in three stages: process mapping, data collection and results’ analysis, considering the use of current low-code tools by non-developers in this area, creating a robust and adaptable system, showing advantages and impact on operational performance with post-implementation comparison by system users. During the mapping, the main activity was to understand the process and workflows from the company’s task which is under analysis. Data collection occurred through observation and structured questionnaire. At the end, data analysis was carried out through descriptive statistical analysis. The research presents in its results the development of a new information management system, web-based, where the main advantages identified were on accuracy, data collection, dissemination and the increase in operational efficiency due to the use of the new system.

Downloads

Download data is not yet available.

Author Biographies

Hyggor Medeiros, SIDIA Instituto de Ciência e Tecnologia

Hyggor da Silva Medeiros, currently studying, analysis and systems development (ESTÁCIO), received his B.Sc. degree in economic science from Integrated Higher Education Center of Amazonas (CIESA) in 2006, MBA degree in operation management, business and services from Federal University of Amazonas (UFAM) in 2008, master’s degree in production engineering from Federal University of Amazonas (UFAM) 2009, Ph.D. degree in Industrial engineering and Systems from Minho University Portugal (UMINHO) 2018. He has been working at Branches of Telecommunications since 2002 undergoing large multinationals as a telecommunications technician, He is currently professor of higher education at Matias Machline College for Computer Engineering and Production Engineering courses. Nowadays Acts as a senior analyst and researcher at SIDIA Science and Technological Institute in area of project and product management, implementation of new technologies and approval of Software requirements for mobile phone products.

Julio Moncayo, SIDIA Instituto de Ciência e Tecnologia

Julio Jordanny Herrera Moncayo, received his B.Sc. degree in Computer Network Technologist from Universidade do Norte (UNINORTE) in 2011, Post-Graduation in Information Security from Universidade do Norte (UNINORTE) in 2015. Works in the Information Technology Branches since 2007, working for companies in the retail sector and wholesale businesses working directly with systems infrastructure and development of technologies for handling, processing and visualizing Data. I am currently a senior analyst and researcher at the SIDIA Institute of Science and Technology in the area of software development, Database management and administration, statistical data preparation and visual data development for Business Intelligence.

Leandro Bezerra, SIDIA Instituto de Ciência e Tecnologia

Leandro de Souza Bezerra, received his B.Sc. degree in Electrical Engineering from State University of Amazonas – (UEA) 2023. Currently a product engineering analyst at SIDIA Science and Technological Institute. With experience in the area of project and product management, implementation of new technologies and approval of Software requirements for mobile phone products. Experience in the electronics manufacturing industry, in the area of process engineering.

Fernando España, SIDIA Instituto de Ciência e Tecnologia

Fernando Trinidad España, received his B.Sc. degree in Electronic Engineering and Telecommunications from Universidad del Valle de Mexico (UVM) in 2011 and Master of Business Administration in Marketing from Autonomous Technological institute of Mexico (ITAM) in 2020. He has been working for telecommunication industry for more than 12 years. Acts as a specialist and researcher at SIDIA Science and Technological Institute in area of project and product management, implementation of new technologies and approval of Software requirements for mobile phone products

Jefferson Oliveira, SIDIA Instituto de Ciência e Tecnologia

Jefferson Tiago Santos de Oliveira, received his B.Sc. degree in Electronic Engineering from State University of Amazonas – (UEA) 2023. Currently a product engineering analyst at SIDIA Science and Technological Institute. With experience in project management, homologation and Software requirements for mobile products, Python programming (Backend and Data Science). Experience in the electronics manufacturing industry, in the area of process engineering.

References

Abdolshah, M. and Jahan, A. (2006). How to use continuous improvement tools in different life periods of organization. In 2006 IEEE International Conference on Management of Innovation and Technology, volume 2, pages 772-777. DOI: 10.1109/ICMIT.2006.262325.

Alamin, M. A. A., Malakar, S., Uddin, G., Afroz, S., Haider, T. B., and Iqbal, A. (2021). An Empirical Study of Developer Discussions on Low-Code Software Development Challenges. In 2021 IEEE/ACM 18th International Conference on Mining Software Repositories (MSR), pages 46-57. DOI: 10.1109/MSR52588.2021.00018.

Bian, Y., Zou, Q., Yue, W., Huang, K., Liu, L., and Han, X. (2023). A research of page automatic publishing scheme based on low code platform. In 2023 3rd International Conference on Electronic Information Engineering and Computer Science (EIECS), pages 568-573. DOI: 10.1109/EIECS59936.2023.10435475.

Bradbury-Huang, H. (2010). What is good action research?: Why the resurgent interest? Action Research, 8(1):93-109. DOI: 10.1177/1476750310362435.

Bunmapob, P. and Limpiyakorn, Y. (2022). Exploring defect data with network visualization. In 2022 IEEE 2nd International Conference on Software Engineering and Artificial Intelligence (SEAI), pages 204-208. DOI: 10.1109/SEAI55746.2022.9832052.

Ceron, J., Baldiris, S., and Quintero, J. (2024). Autorregulate: An Alternative to Support Self-Regulation in MOOCs. IEEE Access, 12:20559-20573. DOI: 10.1109/ACCESS.2024.3361315.

Cheng, M., Dainty, A., and Moore, D. (2007). Implementing a new performance management system within a project‐based organization. International Journal of Productivity and Performance Management, 56(1):60-75. DOI: 10.1108/17410400710717082.

Ciesielska, M., Bostrom, K. W., and Ohlander, M. (2018). Observation Methods, pages 33-52. Springer International Publishing, Cham. DOI: 10.1007/978-3-319-65442-3_2.

Criado, N., Julián, V., Botti, V., and Argente, E. (2010). A norm-based organization management system bt - coordination, organizations, institutions and norms in agent systems v. In Padget, J., Artikis, A., Vasconcelos, W., Stathis, K., da Silva, V. T., Matson, E., and Polleres, A., editors, Eighth International Conference on Autonomous Agents and Multiagent Systems (AAMAS 2009), pages 19-35, Berlin, Heidelberg. Springer Berlin Heidelberg. DOI: 10.1007/978-3-642-14962-7_2.

Erro-Garces, A. and Alfaro-Tanco, J. A. (2020). Action Research as a Meta-Methodology in the Management Field. International Journal of Qualitative Methods, 19:1609406920917489. DOI: 10.1177/1609406920917489.

Fernandes, J., Araújo, R., and Zenha-Rela, M. (2020). Achieving scalability in project based learning through a low-code platform. In Anais do XXXIV Simpósio Brasileiro de Engenharia de Software, Porto Alegre, RS, Brasil. SBC. DOI: 10.1145/3422392.3422482.

Frank, U., Maier, P., and Bock, A. (2021). Low Code Platforms: Promises, Concepts and Prospects: A Comparative Study of Ten Systems BT - ICB Research Reports. DOI: 10.17185/duepublico/75244.

Golzar, J., Noor, S., and Tajik, O. (2022). Convenience sampling. International Journal of Education & Language Studies, 1(2):72-77. DOI: 10.22034/ijels.2022.162981.

Hyldegaard, J., Hertzum, M., and Hansen, P. (2015). Studying collaborative information seeking: Experiences with three methods bt - collaborative information seeking: Best practices, new domains and new thoughts. pages 17-35. Springer International Publishing, Cham. DOI: 10.1007/978-3-319-18988-8_2.

Joshi, A., Kale, S., Chandel, S., and Pal, D. K. (2015). Likert Scale: Explored and Explained. Current Journal of Applied Science and Technology, 7(4 SE - Opinion Article):396-403. DOI: 10.9734/BJAST/2015/14975.

Kajáti, E., Miškuf, M., and Papcun, P. (2017). Advanced analysis of manufacturing data in excel and its add-ins. In 2017 IEEE 15th International Symposium on Applied Machine Intelligence and Informatics (SAMI), pages 000491-000496. DOI: 10.1109/SAMI.2017.7880359.

Kassem, B., Rossini, M., Costa, F., and Portioli-Staudacher, A. (2023). Lean monitoring: action research in manufacturing. International Journal of Lean Six Sigma, 14(6):1280-1296. DOI: 10.1108/IJLSS-06-2022-0124.

Lewandowski, R. A. and Cirella, G. T. (2023). Performance management systems: Trade-off between implementation and strategy development. Operations Management Research, 16(1):280-295. DOI: 10.1007/s12063-022-00305-4.

Luo, Y., Liang, P., Wang, C., Shahin, M., and Zhan, J. (2021). Characteristics and Challenges of Low-Code Development: The Practitioners' Perspective. In Proceedings of the 15th ACM / IEEE International Symposium on Empirical Software Engineering and Measurement (ESEM), ESEM '21, New York, NY, USA. Association for Computing Machinery. DOI: 10.1145/3475716.3475782.

Makchan, U. and Pornphol, P. (2019). Phuket mangrove gastronomy information system development. In 2019 5th International Conference on Engineering, Applied Sciences and Technology (ICEAST), pages 1-4. DOI: 10.1109/ICEAST.2019.8802599.

Muehlen, Z. and Michael (2004). Organizational management in workflow applications – issues and perspectives. Information Technology and Management, 5(3):271-291. DOI: 10.1023/B:ITEM.0000031582.55219.2b.

Mussa, M. d. S., de Souza, S. C., Freire, E. F. d. S., Cordeiro, R. G., and da Hora, H. R. M. (2018). Business Intelligence in Education: An Application of Pentaho Software. Revista Produção e Desenvolvimento, 4(3 SE - Articles):29-41. DOI: 10.32358/rpd.2018.v4.274.

Pacheco, J., Garbatov, S., and Goulão, M. (2021). Improving collaboration efficiency between ux/ui designers and developers in a low-code platform. In 2021 ACM/IEEE International Conference on Model Driven Engineering Languages and Systems Companion (MODELS-C), pages 138-147. DOI: 10.1109/MODELS-C53483.2021.00025.

Razak, S. F. A., Ernn, Y. P., Yussoff, F. I., Bukar, U. A., and Yogarayan, S. (2024). Enhancing business efficiency through low-code/no-code technology adoption: Insights from an extended utaut model. Journal of Human, Earth, and Future, 5(1):15. DOI: 10.28991/HEF-2024-05-01-07.

Rigby, D. (2001). Management Tools and Techniques: A Survey. California Management Review, 43(2):139-160. DOI: 10.2307/41166079.

Rokis, K. and Kirikova, M. (2023). Exploring Low-Code Development: A Comprehensive Literature Review. Complex Systems Informatics and Modeling Quarterly, 0:68-86. DOI: 10.7250/csimq.2023-36.04.

Rokis, Karlisnand Kirikova, M. (2022). Challenges of low-code/no-code software development: A literature review. In Nazaruka, E., Sandkuhl, K., and Seigerroth, U., editors, Perspectives in Business Informatics Research. Springer International Publishing. DOI: 10.1007/978-3-031-16947-2_1.

Setyawan, D. C., Kusumasari, T. F., and Alam, E. N. (2020). Data cleansing processing using pentaho data integration: Case study data deduplication. In 2020 6th International Conference on Science and Technology (ICST), volume 1, pages 1-5. DOI: 10.1109/ICST50505.2020.9732824.

Silva, J., Lopes, M., Avelino, G., and Santos, P. (2023). Low-code and no-code technologies adoption: A gray literature review. In Anais do XIX Simpósio Brasileiro de Sistemas de Informação, Porto Alegre, RS, Brasil. SBC. DOI: 10.1145/3592813.35929.

Sinnaiah, T., Adam, S., and Mahadi, B. (2023). A strategic management process: the role of decision-making style and organisational performance. Journal of Work-Applied Management, 15(1):37-50. DOI: 10.1108/JWAM-10-2022-0074.

Slotvitskaya, A. A., Martynov, B. V., and Prokopenko, E. S. (2024). The prospects and efficiency of no-code and low-code platforms for business automation. Proceeding in Cybernetics, 23(2):71-75. DOI: 10.35266/1999-7604-2024-2-9.

Tian, M., Chen, Y., Tian, G., Huang, W., and Hu, C. (2023). The role of digital transformation practices in the operations improvement in manufacturing firms: A practice-based view. International Journal of Production Economics, 262:108929. DOI: 10.1016/j.ijpe.2023.108929.

Wahyoedi, S., Suherlan, S., Rijal, S., Azzaakiyyah, H. K., and Ausat, A. (2023). Implementation of Information Technology in Human Resource Management. Al-Buhuts, 19(1):300-318. DOI: 10.30603/ab.v19i1.3407.

Wang, X., Wang, P., Hu, J., Wang, X., Zhao, Y., Wang, S., Diao, L., and Zhou, S. (2023). Design and implementation of a low-code platform in the power sector. In BDEIM 2023: 4th International Conference on Big Data Economy and Information Management, New York, NY, United States. Association for Computing Machinery. DOI: 10.1145/3659211.3659273.

Waszkowski, R. (2019). Low-code platform for automating business processes in manufacturing. IFAC-PapersOnLine, 52(10):376-381. 13th IFAC Workshop on Intelligent Manufacturing Systems IMS 2019. DOI: 10.1016/j.ifacol.2019.10.060.

Weigold, A. and Weigold, I. K. (2022). Traditional and modern convenience samples: An investigation of college student, mechanical turk, and mechanical turk college student samples. Social Science Computer Review, 40(5):1302-1322. DOI: 10.1177/08944393211006847.

Wohlin, C., Runeson, P., Höst, M., Ohlsson, M., Regnell, B., and Wesslén, A. (2012). Experimentation in Software Engineering. Springer, Germany. DOI: 10.1007/978-3-642-29044-2.