Um Estudo sobre Colaboração em Ecossistemas Digitais de Inovação Social
DOI:
https://doi.org/10.5753/isys.2022.2364Keywords:
Colaboração, Ecossistemas, Inovação Social, Pesquisa de Opinião, Mapeamento Sistemático da Literatura, Mapa MentalAbstract
No cenário atual, vive-se em um mundo aberto no qual negócios e organizações só permanecerão competitivos se aprenderem a desenvolver estratégias para interação e colaboração. Apesar da colaboração ter seus benefícios reconhecidos nas organizações, a sua dinâmica em ecossistemas encontra uma série de desafios. Este artigo inicialmente traz uma investigação sobre a colaboração em diferentes ecossistemas (digital, de software, de negócios e de inovação) a partir de um mapeamento sistemático da literatura. Desafios como a ausência de plataformas de apoio, necessidade de adaptação de processos e questões sociais (e.g., ausência de confiança e liderança) foram identificados. Em seguida, a partir dos resultados de um estudo exploratório em um ecossistema real e suas diferentes perspectivas, selecionou-se o contexto de ecossistemas de inovação social e uma pesquisa de opinião com especialistas foi conduzida a fim de entender aspectos de colaboração. Ambos os estudos permitiram a identificação de requisitos para uma plataforma digital e, então, a proposta de um mapa mental para representar aspectos de colaboração em ecossistemas digitais de inovação social. Como contribuição, este trabalho apoia pesquisadores e profissionais com um artefato que tem o intuito de apoiar o projeto e desenvolvimento de soluções neste contexto.
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