Ferramentas para análise de riscos em projetos de implantação de ERP influenciados por incertezas sazonais
DOI:
https://doi.org/10.5753/isys.2018.378Keywords:
Análise de riscos em projetos, Sistemas de Informação, Técnica Delphi, SazonalidadeAbstract
Risk management is one of the fundamental points for the success of projects to implement an Enterprise Resource Planning (ERP). One aspect that significantly influences the projects and that should be considered in the risk analysis is the seasonality, although it has been low discussed in the literature. In this sense, this work aims to identify and analyze the most appropriate risk analysis tools for ERP implementation projects influenced by seasonal uncertainties. To achieve the goal, this research was composed by a Systematic Review of Literature and the application of the Delphi technique with Project Management Professionals. The result obtained with this research was the identification of eight more suitable tools to analyze risks in ERP implementation projects influenced by seasonal uncertainties. It was also analyzed separately were the amounts assigned to the risk analysis tools by the Delphi Panel participants.
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Referências
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Aloini, D., Dulmin, R., and Mininno, V. (2012b). Risk assessment in {ERP} projects. Information Systems, 37(3):183 – 199.
Amid, A., Moalagh, M., and Ravasan, A. Z. (2012). Identifcation and classification of ERP critical failure factors in iranian industries. Information Systems, 37(3):227–237.
Baptista, M., Campos, D. de (2016). Metodologias de pesquisa em ciências: análises quantitativa e qualitativa. Livros Técnicos e Científicos, 2th edition.
Carvalho, J. (2010). Tecnologias e sistemas de informação: uma área científica orientada às necessidades de conhecimento dos profissionais envolvidos na contínua transformação das organizações através das tecnologias da informação. Encontros Bibli: revista eletrônica de biblioteconomia e ciência da informação, 0(2. sem.), 1-25. doi:https://doi.org/10.5007/1518-2924.2010v15nesp2p1.
Cegielski, C. (2012). Introdução a sistemas de informação. Elsevier Brasil, 3th edition.
Cervo, A., Bervian, P., Silva, R. da (2006). Metodologia cientifica. Pearson Prentice Hall, 6th edition.
Chaves, S., Mazzon, J. A., and de Souza, C. A. (2012). Proposição de um método para mensuração de rankings com emprego da tecnica delphi. In: Future Studies Research Journal: Trends and Strategy, 4(2):49–72.
Dalkey, N. and Helmer, O. (1963). An experimental application of the delphi method to the use of experts. Management science, 9(3):458–467.
Globerson, S., Zwikael, O. (2002). The impact of the project manager on project management planning processes. Project management journal, Project Management Institute, 33(3):58–64.
Huang, S.-M., Chang, I.-C., Li, S.-H., and Lin, M.-T. (2004). Assessing risk in ERP projects: identify and prioritize the factors. Industrial management & data systems, 104(8):681–688.
IPMA (2015). Individual competence baseline 4th version. International Project Management Association.
ISO Guide (2009). 73: 2009. Risk management—Vocabulary.
Kitchenham, B. (2004). Procedures for performing systematic reviews. Keele, UK, Keele University, pages 1–26.
Linstone, H. A. and Turoff, M. (2002). The delphi method. Techniques and applications, 53.
Morettin, P.A., Bussab, W.O. (2013). Estatística Básica. Saraiva, São Paulo, 8th edition.
Motwani, J., Subramanian, R., and Gopalakrishna, P. (2005). Critical factors for successful ERP implementation: Exploratory findings from four case studies. Computers in Industry, 56(6):529–544.
Nakatsu, R. T. and Iacovou, C. L. (2009). A comparative study of important risk factors involved in offshore and domestic outsourcing of software development projects: A two-panel delphi study. Information & Management, 46(1):57–68.
Neubarth, R., Guedes, E., de Araújo, E., and Rosini, A. (2016). Governança de TI e gestão de mudanças: Impactos sobre o aumento da disponibilidade nas plataformas de negócio de uma instituição financeira. In: 13th CONTECSI International Conference on Information Systems and Technology Management.
OGC (2009). Managing successful projects with PRINCE2. The Stationery Office.
Passari, A. F. L. (2003). Exploração de dados atomizados para previsão de vendas no varejo utilizando redes neurais. Dissertação de Mestrado, Faculdade de Economia, Administração e Contabilidade, Universidade de São Paulo, São Paulo. doi:10.11606/D.12.2003.tde-30082004-105146.
PMI (2013). Um A guide to the project management body of knowledge (PMBOK Guide). Project Management Institute, Newtown Square, Pennsylvania, 5th edition.
Prado, E., Mannini, P., and Barata, A. (2017). Análise do gerenciamento de riscos realizado por terceiros em projetos de implantação de sistemas integrados de gestão. In: 14th CONTECSI International Conference on Information Systems and Technology Management, pages 2242-2266.
Qi, D. and Zhu, Z. (2012). The knowledge-transfer risk evaluation model of the execution of ERP project based on AHP. In: 2012 Fifth International Conference on Business Intelligence and Financial Engineering, pages 636–640.
Rajagopal, P. (2002). An innovation - diffusion view of implementation of enterprise resource planning (ERP) systems and development of a research model. Information and Management, 40(2):87–114.
Schmidt, R., Lyytinen, K., and Mark Keil, P. C. (2001). Identifying software project risks: An international delphi study. Journal of management information systems, 17(4):5–36.
Schmidt, R. C. (1997). Managing delphi surveys using nonparametric statistical techniques. Decision Sciences, 28(3):763–774.
Siegel, S., Castellan, N. J., Carmona, S. I. C., Cláudio, D., Silva, D., and Accorsi, A. (2006). Estatística Não-Paramétrica para Ciências do Comportamento. Artmed, Porto Alegre, 3th edition.
Skinner, R., Nelson, R. R., Chin, W. W., and Land, L. (2015). The delphi method research strategy in studies of information systems. Communications of the Association for Information Systems, 37(1):2.
Skulmoski, G. J., Hartman, F. T., and Krahn, J. (2007). The Delphi method for graduate research. Journal of information technology education, 6:1.
Stair, R., Reynolds, G., and da Silva, F. (2006). Princípios de sistemas de informação: uma abordagem gerencial. Thomson, 6th edition.
Tsai, W. H., Lin, S. J., Lin, W. R., and Liu, J. Y. (2009). The relationship between planning & control risk and ERP project success. In: 2009 IEEE International Conference on Industrial Engineering and Engineering Management, pages 1835–1839.
Wang, M. A. (2015). Critérios para avaliação da alfabetização computacional. Dissertação de Mestrado, Escola de Artes, Ciências e Humanidades, Universidade de São Paulo, São Paulo. doi:10.11606/D.100.2015.tde-02122015-130528.
Aloini, D., Dulmin, R., and Mininno, V. (2007). Risk management in ERP project introduction: Review of the literature. Information & Management, 44(6):547 – 567.
Aloini, D., Dulmin, R., and Mininno, V. (2012b). Risk assessment in {ERP} projects. Information Systems, 37(3):183 – 199.
Amid, A., Moalagh, M., and Ravasan, A. Z. (2012). Identifcation and classification of ERP critical failure factors in iranian industries. Information Systems, 37(3):227–237.
Baptista, M., Campos, D. de (2016). Metodologias de pesquisa em ciências: análises quantitativa e qualitativa. Livros Técnicos e Científicos, 2th edition.
Carvalho, J. (2010). Tecnologias e sistemas de informação: uma área científica orientada às necessidades de conhecimento dos profissionais envolvidos na contínua transformação das organizações através das tecnologias da informação. Encontros Bibli: revista eletrônica de biblioteconomia e ciência da informação, 0(2. sem.), 1-25. doi:https://doi.org/10.5007/1518-2924.2010v15nesp2p1.
Cegielski, C. (2012). Introdução a sistemas de informação. Elsevier Brasil, 3th edition.
Cervo, A., Bervian, P., Silva, R. da (2006). Metodologia cientifica. Pearson Prentice Hall, 6th edition.
Chaves, S., Mazzon, J. A., and de Souza, C. A. (2012). Proposição de um método para mensuração de rankings com emprego da tecnica delphi. In: Future Studies Research Journal: Trends and Strategy, 4(2):49–72.
Dalkey, N. and Helmer, O. (1963). An experimental application of the delphi method to the use of experts. Management science, 9(3):458–467.
Globerson, S., Zwikael, O. (2002). The impact of the project manager on project management planning processes. Project management journal, Project Management Institute, 33(3):58–64.
Huang, S.-M., Chang, I.-C., Li, S.-H., and Lin, M.-T. (2004). Assessing risk in ERP projects: identify and prioritize the factors. Industrial management & data systems, 104(8):681–688.
IPMA (2015). Individual competence baseline 4th version. International Project Management Association.
ISO Guide (2009). 73: 2009. Risk management—Vocabulary.
Kitchenham, B. (2004). Procedures for performing systematic reviews. Keele, UK, Keele University, pages 1–26.
Linstone, H. A. and Turoff, M. (2002). The delphi method. Techniques and applications, 53.
Morettin, P.A., Bussab, W.O. (2013). Estatística Básica. Saraiva, São Paulo, 8th edition.
Motwani, J., Subramanian, R., and Gopalakrishna, P. (2005). Critical factors for successful ERP implementation: Exploratory findings from four case studies. Computers in Industry, 56(6):529–544.
Nakatsu, R. T. and Iacovou, C. L. (2009). A comparative study of important risk factors involved in offshore and domestic outsourcing of software development projects: A two-panel delphi study. Information & Management, 46(1):57–68.
Neubarth, R., Guedes, E., de Araújo, E., and Rosini, A. (2016). Governança de TI e gestão de mudanças: Impactos sobre o aumento da disponibilidade nas plataformas de negócio de uma instituição financeira. In: 13th CONTECSI International Conference on Information Systems and Technology Management.
OGC (2009). Managing successful projects with PRINCE2. The Stationery Office.
Passari, A. F. L. (2003). Exploração de dados atomizados para previsão de vendas no varejo utilizando redes neurais. Dissertação de Mestrado, Faculdade de Economia, Administração e Contabilidade, Universidade de São Paulo, São Paulo. doi:10.11606/D.12.2003.tde-30082004-105146.
PMI (2013). Um A guide to the project management body of knowledge (PMBOK Guide). Project Management Institute, Newtown Square, Pennsylvania, 5th edition.
Prado, E., Mannini, P., and Barata, A. (2017). Análise do gerenciamento de riscos realizado por terceiros em projetos de implantação de sistemas integrados de gestão. In: 14th CONTECSI International Conference on Information Systems and Technology Management, pages 2242-2266.
Qi, D. and Zhu, Z. (2012). The knowledge-transfer risk evaluation model of the execution of ERP project based on AHP. In: 2012 Fifth International Conference on Business Intelligence and Financial Engineering, pages 636–640.
Rajagopal, P. (2002). An innovation - diffusion view of implementation of enterprise resource planning (ERP) systems and development of a research model. Information and Management, 40(2):87–114.
Schmidt, R., Lyytinen, K., and Mark Keil, P. C. (2001). Identifying software project risks: An international delphi study. Journal of management information systems, 17(4):5–36.
Schmidt, R. C. (1997). Managing delphi surveys using nonparametric statistical techniques. Decision Sciences, 28(3):763–774.
Siegel, S., Castellan, N. J., Carmona, S. I. C., Cláudio, D., Silva, D., and Accorsi, A. (2006). Estatística Não-Paramétrica para Ciências do Comportamento. Artmed, Porto Alegre, 3th edition.
Skinner, R., Nelson, R. R., Chin, W. W., and Land, L. (2015). The delphi method research strategy in studies of information systems. Communications of the Association for Information Systems, 37(1):2.
Skulmoski, G. J., Hartman, F. T., and Krahn, J. (2007). The Delphi method for graduate research. Journal of information technology education, 6:1.
Stair, R., Reynolds, G., and da Silva, F. (2006). Princípios de sistemas de informação: uma abordagem gerencial. Thomson, 6th edition.
Tsai, W. H., Lin, S. J., Lin, W. R., and Liu, J. Y. (2009). The relationship between planning & control risk and ERP project success. In: 2009 IEEE International Conference on Industrial Engineering and Engineering Management, pages 1835–1839.
Wang, M. A. (2015). Critérios para avaliação da alfabetização computacional. Dissertação de Mestrado, Escola de Artes, Ciências e Humanidades, Universidade de São Paulo, São Paulo. doi:10.11606/D.100.2015.tde-02122015-130528.
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Published
2018-12-21
Como Citar
Mannini, P., & Prado, E. P. V. (2018). Ferramentas para análise de riscos em projetos de implantação de ERP influenciados por incertezas sazonais. ISys - Revista Brasileira De Sistemas De Informação, 11(4), 91–116. https://doi.org/10.5753/isys.2018.378
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