Influência dos Aspectos Socioculturais em Um Modelo de Maturidade para Gestão do Conhecimento
DOI:
https://doi.org/10.5753/isys.2019.781Keywords:
Desenvolvimento Distribuído de Software, Aspectos Socioculturais, Gestão do ConhecimentoAbstract
Atualmente, é fundamental a utilização da Gestão do Conhecimento em empresas que utilizam Desenvolvimento Distribuído de Software (DDS). A evolução e/ou amadurecimento desta gestão podem ser mapeadas em Modelos de Maturidade para Gestão do Conhecimento (KMMM). Este artigo tem como objetivo verificar a influência dos aspectos socioculturais, presentes em DDS, sobre um KMMM. Para tal, procedeu-se a escolha de um KMMM, neste caso o KNM (Knowledge Navigator Model) e executou-se um estudo para identificar a influência dos aspectos socioculturais presentes no DDS. Na análise dos dados, buscou-se o suporte presente na definição do QFD (Quality Function Deployment). Os resultados obtidos evidenciam que os aspectos socioculturais exercem influência sobre as atividades definidas nas áreas-chaves de um KMMM. Além disso, é apontado o nível de influência (forte, moderado, fraco e inexistente) dos aspectos socioculturais identificados.
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Referências
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Arshad, S.; Usman, M.; Ikram, N. (2012) Knowledge Management Practices in GSD: A Systematic Literature Review. In: The Seventh International Conference on Software Engineering Advances (ICSEA), At Lisbon, Portugal.
Audy, J. L. N.; Prikladnicki, R. (2007) Desenvolvimento Distribuído de Software: Desenvolvimento de Software com Equipes Distribuídas, Rio de Janeiro: Campus. 2. ed.: Elsevier.
Babar, M. A.; Lescher, C. (2014) Editorial: Global software engineering: Identifying challenges is important and providing solutions is even better. Information and Software Technology, Butterworth-Heinemann, v. 56, n. 1, p. 1.
Beninca, R.; Huzita, E. H. M.; Galdamez, E. V. C.; Leal, G. C. L.; Balancieri, R.; Massago, Y. (2015) Knowledge Management Practices in GSD A Systematic Literature Review Update. In: International Conference on Enterprise Information Systems (ICEIS), Barcelona.
Boden, A. et al. (2009) Knowledge management in distributed software development teams - does culture matter?, In: Proceedings of the 2009 Fourth IEEE International Conference on Global Software Engineering. Washington, DC, USA: IEEE Computer Society, (ICGSE ’09), p. 18-27.
Carnevalli, J. A.; Miguel, P. C. (2008) Review, analysis and classification of the literature on qfd-types of research, difficulties and benefits. International Journal of Production Economics, Elsevier, v. 114, n. 2, p. 737-754.
Chan, L. K.; Wu, M. L. (2005) A systematic approach to quality function deployment with full illustrative example, Omega, Elsevier, v. 33, n. 2, p. 119-139.
Chan, L. K.; Wu, M. L. (2002) Quality function deployment: A literature review. European Journal of Operational Research, Elsevier, v. 143, n. 3, p. 463-497.
Cibotto, G. et al. (2009) Uma análise da dimensão sociocultural no desenvolvimento distribuído de software. In: Workshop Olhar Sociotécnico sobre a Engenharia de Software (WOSES 2009), Ouro Preto, MG.
Davenport, T. H.; Prusak, L. (1998) Working knowledge: How organizations manage what they know, [S.l.]: Harvard Business Press.
Desouza, K. C.; Awazu, Y.; Baloh, P. (2006) Managing knowledge in global software development efforts: Issues and practices. IEEE software, IEEE Computer Society Press, v. 23, n. 5, p. 30-37.
Dingsøyr, T.; Bjørnson, O. F.; Shull, F (2009) What Do We Know about Knowledge Management? Practical Implications for Software Engineering, In: IEEE Software, v. 26, n. 3, p. 100-103.
Dorairaj, S.; Noble, J.; Malik, P. (2012) Knowledge management in distributed agile software development”, In: IEEE. Agile Conference (AGILE), p. 64-73.
Ebert, C.; Kuhrmann, M.; Prikladnicki, R. (2016) Global Software Engineering: An Industry Perspective. IEEE Software, v. 33, n. 1, p. 105-108.
El-Attar, M.; Miller, J. (2009) A subject-based empirical evaluation of SSUCD’s performance in reducing inconsistencies in use case models. Empirical Software Engineering, v. 14, n. 5, p. 477-512.
Forza, C. (2002) Survey research in operations management: a process based perspective, International Journal of Operations and Production Management, v. 22 n: 2, p.152-194.
Garcia, A. C. (2010) Tópicos de Estatística Básica, 1. Ed, Editora Clube de Autores.
Glanzner, R. A.; Audy, J. L. N. (2012) 2dam-wave: An evaluation method for the wave capability model, In: IEEE. 2012 IEEE Seventh International Conference on Global Software Engineering (ICGSE). p. 75-83.
Ghobadi, S. (2015) What drives knowledge sharing in software development teams: A literature review and classification framework. Information and Management, v. 52, n. 1, p. 82-97.
Govers, C. P. (1996) What and how about quality function deployment (QFD). International Journal of Production Economics, Elsevier, v. 46, p. 575-585.
Hartley, J. (2014) Some thoughts on Likert-type scales, International Journal of Clinical and Health Psychology, v. 14, n. 1, p. 83–86.
Huzita, E. H. M.; Wiese, I. S.; Silva, C. A. da; Tait, T. F. C.; Quinaia, M. A.; Schiavoni, F. L. (2008) Um Conjunto de Soluções para Apoiar o Desenvolvimento Distribuído de Software. In: Simpósio Brasileiro de Engenharia de Software - II Workshop de Desenvolvimento Distribuído de Software, 2008, Campinas. Anais II Workshop de Desenvolvimento Distribuído de Software.
Hsieh, P. J.; Lin, B.; Lin, C. (2009) The construction and application of knowledge navigator model (KNM?): An evaluation of knowledge management maturity. Expert Systems with Applications, Elsevier, v. 36, n. 2, p. 4087-4100.
Ishii, F. T.; Leal, G. C. L.; Galdamez, E. V. C.; Balancieri, R.; Huzita, E. H. M.; Tait, T. F. C. (2013) Knowledge Management in Distributed Software Development: A Systematic Review. In: XIX Congreso Argentino de Ciencias de la Computacion, 2013, Mar del Plata. XIX Congreso Argentino de Ciencias de la Computación - CACIC 2013. Mar del Plata: Fundación de Altos Estudios en Ciencias Exactas,. p. 587-866.
Jamieson, S. (2004) Likert scales: how to (ab) use them, Medical Education, v. 38, n. 12, p. 1217–1218.
Kitchenham, B. A.; Pfleeger, S. L. (2008) Personal opinion surveys, Guide to Advanced Empirical Software Engineering, p. 63–92.
Kulkarni, U.; Freeze, R. (2004) Development and validation of a knowledge management capability assessment model. Proceedings of the International Conference on Information Systems (ICIS 2004), Washington, DC, USA, p. 54.
Kuriakose, K. K.; Baldev, R.; Satya Murty, S. A. V.; Swaminathan, P. (2011) Knowledge management maturity model: an engineering. Approach. Journal of Knowledge Management Practice, Tla Inc, v. 12, n. 2.
Landim, P. M. B. (2003) Análise estatística de dados geológicos. 2. ed., Editora UNESP.
Li, Q. (2013) A novel likert scale based on fuzzy sets theory, Expert Systems with Applications, v. 40, n. 5, p. 1609-1618
Lin, H. F. (2007) A stage model of knowledge management: an empirical investigation of process and effectiveness, Journal of Information Science, Sage Publications, v. 32, n. 1, p. 23-39.
LIN, C.; WU, J.-C.; YEN, D. C. (2012) Exploring barriers to knowledge flow at different knowledge management maturity stages. Information and Management, Elsevier, v. 49, n. 1, p. 10.
Madeyski, L. (2010) The impact of test-¬rst programming on branch coverage and mutation score indicator of unit tests: An experiment, Information and Software Technology, v. 52, n. 2, p. 169–184.
Massago, Y. (2015) Influência dos Aspectos Socioculturais em um Modelo de Maturidade para Gestão do Conhecimento. Dissertação de Mestrado, PCC-UEM.
Massago, Y.; Leal, G. C. L.; Balancieri, R.; Galdamez, E. V. C. (2018) Towards Classifying Sociocultural Aspects in Global Software Development. Revista de Gestão da Tecnologia e Sistemas de Informação (Online), v. 15, p. 1-19.
Oliveira, M.; Pedron, C. D.; Romão, M.; Becker, G. V. (2011) Proposta de um modelo de maturidade para gestão do conhecimento: KM3, Revista Portuguesa e Brasileira de Gestão, INDEG/PROJECTOS-Instituto para o Desenvolvimento da Gestão Empresarial, v. 10, n. 4, p. 14-25.
Paulk, M. C.; Weber, C. V.; Curtis, B.; Chrissis, M. B. (1995) The capability maturity model: Guidelines for improving the software process, Addison-wesley Reading, MA, p. 441.
Prasad, B. (1998) Review of QFD and related deployment techniques. Journal of manufacturing Systems, Elsevier, v. 17, n. 3, p. 221-234.
Prikladnicki, R.; Lopes, L.; Audy, J. L. N.; Evaristo, R. (2004) Desenvolvimento distribuído de software: um modelo de classificação dos níveis de dispersão dos stakeholders, In: I Brazilian Symposium on Information Systems (SBSI 04). p. 253-262.
Shull, F.; Basili, V.; Carver, J.; Maldonado, J. C.; Travassos, G. H.; Mendonça, M.; Fabbri, S. (2002) Replicating software engineering experiments: addressing the tacit knowledge problem, In: IEEE. Proceedings. 2002 International Symposium on Empirical Software Engineering. p. 7-16.
Silva, F. Q.; Costa, C.; Cesar França, A.; Prikladinicki, R. (2010) Challenges and solutions in distributed software development project management: a systematic literature review, In: IEEE. 5th IEEE International Conference on Global Software Engineering (ICGSE). p. 87-96.
Sinha, R. (2013) A comparative analysis of knowledge management process maturity models, International Journal of Innovative Research and Studies, v. 2, n. 5, p. 221-234.
Sivasamy, K.; Arumugam, C.; Devadasan, S. R.; Murugesh, R.; Thilak, V. M. M. (2016) Advanced models of quality function deployment: a literature review. Quality and Quantity, v. 50, n. 3, p. 1399-1414.
Sjoberg, D. I.; Dyba, T.; Jorgensen, M. (2007) The future of empirical methods in software engineering research, Future of Software Engineering, FOSE’07 , IEEE, p. 358–378.
Smite, D.; Moe, N. B.; Sablis, A. Wohlin, C. (2017) Software teams and their knowledge networks in large-scale software development. Information and Software Technology, v. 86, p. 71-86.
Vivian, R. L.; Huzita, E. H. M.; Leal, G. C. L. (2013) Supporting distributed software development through context awareness on software artifacts: The DISEN-Collaborar approach, In: Proceedings of the 28th Annual ACM Symposium on Applied Computing. New York, NY, USA: ACM. p. 765-770.
Arshad, S.; Usman, M.; Ikram, N. (2012) Knowledge Management Practices in GSD: A Systematic Literature Review. In: The Seventh International Conference on Software Engineering Advances (ICSEA), At Lisbon, Portugal.
Audy, J. L. N.; Prikladnicki, R. (2007) Desenvolvimento Distribuído de Software: Desenvolvimento de Software com Equipes Distribuídas, Rio de Janeiro: Campus. 2. ed.: Elsevier.
Babar, M. A.; Lescher, C. (2014) Editorial: Global software engineering: Identifying challenges is important and providing solutions is even better. Information and Software Technology, Butterworth-Heinemann, v. 56, n. 1, p. 1.
Beninca, R.; Huzita, E. H. M.; Galdamez, E. V. C.; Leal, G. C. L.; Balancieri, R.; Massago, Y. (2015) Knowledge Management Practices in GSD A Systematic Literature Review Update. In: International Conference on Enterprise Information Systems (ICEIS), Barcelona.
Boden, A. et al. (2009) Knowledge management in distributed software development teams - does culture matter?, In: Proceedings of the 2009 Fourth IEEE International Conference on Global Software Engineering. Washington, DC, USA: IEEE Computer Society, (ICGSE ’09), p. 18-27.
Carnevalli, J. A.; Miguel, P. C. (2008) Review, analysis and classification of the literature on qfd-types of research, difficulties and benefits. International Journal of Production Economics, Elsevier, v. 114, n. 2, p. 737-754.
Chan, L. K.; Wu, M. L. (2005) A systematic approach to quality function deployment with full illustrative example, Omega, Elsevier, v. 33, n. 2, p. 119-139.
Chan, L. K.; Wu, M. L. (2002) Quality function deployment: A literature review. European Journal of Operational Research, Elsevier, v. 143, n. 3, p. 463-497.
Cibotto, G. et al. (2009) Uma análise da dimensão sociocultural no desenvolvimento distribuído de software. In: Workshop Olhar Sociotécnico sobre a Engenharia de Software (WOSES 2009), Ouro Preto, MG.
Davenport, T. H.; Prusak, L. (1998) Working knowledge: How organizations manage what they know, [S.l.]: Harvard Business Press.
Desouza, K. C.; Awazu, Y.; Baloh, P. (2006) Managing knowledge in global software development efforts: Issues and practices. IEEE software, IEEE Computer Society Press, v. 23, n. 5, p. 30-37.
Dingsøyr, T.; Bjørnson, O. F.; Shull, F (2009) What Do We Know about Knowledge Management? Practical Implications for Software Engineering, In: IEEE Software, v. 26, n. 3, p. 100-103.
Dorairaj, S.; Noble, J.; Malik, P. (2012) Knowledge management in distributed agile software development”, In: IEEE. Agile Conference (AGILE), p. 64-73.
Ebert, C.; Kuhrmann, M.; Prikladnicki, R. (2016) Global Software Engineering: An Industry Perspective. IEEE Software, v. 33, n. 1, p. 105-108.
El-Attar, M.; Miller, J. (2009) A subject-based empirical evaluation of SSUCD’s performance in reducing inconsistencies in use case models. Empirical Software Engineering, v. 14, n. 5, p. 477-512.
Forza, C. (2002) Survey research in operations management: a process based perspective, International Journal of Operations and Production Management, v. 22 n: 2, p.152-194.
Garcia, A. C. (2010) Tópicos de Estatística Básica, 1. Ed, Editora Clube de Autores.
Glanzner, R. A.; Audy, J. L. N. (2012) 2dam-wave: An evaluation method for the wave capability model, In: IEEE. 2012 IEEE Seventh International Conference on Global Software Engineering (ICGSE). p. 75-83.
Ghobadi, S. (2015) What drives knowledge sharing in software development teams: A literature review and classification framework. Information and Management, v. 52, n. 1, p. 82-97.
Govers, C. P. (1996) What and how about quality function deployment (QFD). International Journal of Production Economics, Elsevier, v. 46, p. 575-585.
Hartley, J. (2014) Some thoughts on Likert-type scales, International Journal of Clinical and Health Psychology, v. 14, n. 1, p. 83–86.
Huzita, E. H. M.; Wiese, I. S.; Silva, C. A. da; Tait, T. F. C.; Quinaia, M. A.; Schiavoni, F. L. (2008) Um Conjunto de Soluções para Apoiar o Desenvolvimento Distribuído de Software. In: Simpósio Brasileiro de Engenharia de Software - II Workshop de Desenvolvimento Distribuído de Software, 2008, Campinas. Anais II Workshop de Desenvolvimento Distribuído de Software.
Hsieh, P. J.; Lin, B.; Lin, C. (2009) The construction and application of knowledge navigator model (KNM?): An evaluation of knowledge management maturity. Expert Systems with Applications, Elsevier, v. 36, n. 2, p. 4087-4100.
Ishii, F. T.; Leal, G. C. L.; Galdamez, E. V. C.; Balancieri, R.; Huzita, E. H. M.; Tait, T. F. C. (2013) Knowledge Management in Distributed Software Development: A Systematic Review. In: XIX Congreso Argentino de Ciencias de la Computacion, 2013, Mar del Plata. XIX Congreso Argentino de Ciencias de la Computación - CACIC 2013. Mar del Plata: Fundación de Altos Estudios en Ciencias Exactas,. p. 587-866.
Jamieson, S. (2004) Likert scales: how to (ab) use them, Medical Education, v. 38, n. 12, p. 1217–1218.
Kitchenham, B. A.; Pfleeger, S. L. (2008) Personal opinion surveys, Guide to Advanced Empirical Software Engineering, p. 63–92.
Kulkarni, U.; Freeze, R. (2004) Development and validation of a knowledge management capability assessment model. Proceedings of the International Conference on Information Systems (ICIS 2004), Washington, DC, USA, p. 54.
Kuriakose, K. K.; Baldev, R.; Satya Murty, S. A. V.; Swaminathan, P. (2011) Knowledge management maturity model: an engineering. Approach. Journal of Knowledge Management Practice, Tla Inc, v. 12, n. 2.
Landim, P. M. B. (2003) Análise estatística de dados geológicos. 2. ed., Editora UNESP.
Li, Q. (2013) A novel likert scale based on fuzzy sets theory, Expert Systems with Applications, v. 40, n. 5, p. 1609-1618
Lin, H. F. (2007) A stage model of knowledge management: an empirical investigation of process and effectiveness, Journal of Information Science, Sage Publications, v. 32, n. 1, p. 23-39.
LIN, C.; WU, J.-C.; YEN, D. C. (2012) Exploring barriers to knowledge flow at different knowledge management maturity stages. Information and Management, Elsevier, v. 49, n. 1, p. 10.
Madeyski, L. (2010) The impact of test-¬rst programming on branch coverage and mutation score indicator of unit tests: An experiment, Information and Software Technology, v. 52, n. 2, p. 169–184.
Massago, Y. (2015) Influência dos Aspectos Socioculturais em um Modelo de Maturidade para Gestão do Conhecimento. Dissertação de Mestrado, PCC-UEM.
Massago, Y.; Leal, G. C. L.; Balancieri, R.; Galdamez, E. V. C. (2018) Towards Classifying Sociocultural Aspects in Global Software Development. Revista de Gestão da Tecnologia e Sistemas de Informação (Online), v. 15, p. 1-19.
Oliveira, M.; Pedron, C. D.; Romão, M.; Becker, G. V. (2011) Proposta de um modelo de maturidade para gestão do conhecimento: KM3, Revista Portuguesa e Brasileira de Gestão, INDEG/PROJECTOS-Instituto para o Desenvolvimento da Gestão Empresarial, v. 10, n. 4, p. 14-25.
Paulk, M. C.; Weber, C. V.; Curtis, B.; Chrissis, M. B. (1995) The capability maturity model: Guidelines for improving the software process, Addison-wesley Reading, MA, p. 441.
Prasad, B. (1998) Review of QFD and related deployment techniques. Journal of manufacturing Systems, Elsevier, v. 17, n. 3, p. 221-234.
Prikladnicki, R.; Lopes, L.; Audy, J. L. N.; Evaristo, R. (2004) Desenvolvimento distribuído de software: um modelo de classificação dos níveis de dispersão dos stakeholders, In: I Brazilian Symposium on Information Systems (SBSI 04). p. 253-262.
Shull, F.; Basili, V.; Carver, J.; Maldonado, J. C.; Travassos, G. H.; Mendonça, M.; Fabbri, S. (2002) Replicating software engineering experiments: addressing the tacit knowledge problem, In: IEEE. Proceedings. 2002 International Symposium on Empirical Software Engineering. p. 7-16.
Silva, F. Q.; Costa, C.; Cesar França, A.; Prikladinicki, R. (2010) Challenges and solutions in distributed software development project management: a systematic literature review, In: IEEE. 5th IEEE International Conference on Global Software Engineering (ICGSE). p. 87-96.
Sinha, R. (2013) A comparative analysis of knowledge management process maturity models, International Journal of Innovative Research and Studies, v. 2, n. 5, p. 221-234.
Sivasamy, K.; Arumugam, C.; Devadasan, S. R.; Murugesh, R.; Thilak, V. M. M. (2016) Advanced models of quality function deployment: a literature review. Quality and Quantity, v. 50, n. 3, p. 1399-1414.
Sjoberg, D. I.; Dyba, T.; Jorgensen, M. (2007) The future of empirical methods in software engineering research, Future of Software Engineering, FOSE’07 , IEEE, p. 358–378.
Smite, D.; Moe, N. B.; Sablis, A. Wohlin, C. (2017) Software teams and their knowledge networks in large-scale software development. Information and Software Technology, v. 86, p. 71-86.
Vivian, R. L.; Huzita, E. H. M.; Leal, G. C. L. (2013) Supporting distributed software development through context awareness on software artifacts: The DISEN-Collaborar approach, In: Proceedings of the 28th Annual ACM Symposium on Applied Computing. New York, NY, USA: ACM. p. 765-770.
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Published
2020-04-24
Como Citar
Massago, Y., Tanno, D. R., Balancieri, R., & Correio, G. C. L. L. (2020). Influência dos Aspectos Socioculturais em Um Modelo de Maturidade para Gestão do Conhecimento. ISys - Revista Brasileira De Sistemas De Informação, 12(4), 64–97. https://doi.org/10.5753/isys.2019.781
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Artigos de Edição Especial
