Explorando o Conhecimento em Equipe na Engenharia de Software: Um Estudo de Caso Múltiplo
DOI:
https://doi.org/10.5753/isys.2019.783Keywords:
Trabalho em equipe, conhecimento em equipe, equipes de softwareAbstract
Contexto: O trabalho em equipe envolve processos cognitivos também chamados de conhecimento em equipe (CE). Contudo, o entendimento do CE em desenvolvimento de software ainda é limitado. Objetivo: Portanto, este trabalho busca investigar os impactos dos diversos tipos de conhecimento em equipe na Engenharia de Software e entender quais conhecimentos em equipe são promovidos por práticas como a posse de código compartilhada e a reunião diária. Metodologia: Foram realizadas 30 entrevistas semi-estruturadas e observações. Os dados foram analisados utilizando técnicas de teoria fundamentada. Resultados: Dentro do contexto investigado, foram encontrados 13 fatores que são afetados pelo o conhecimento em equipe e quais são os conhecimentos em equipes promovidos pela posse de código compartilhada (4 CE) e pela reunião diária (5 CE).
Downloads
Não há dados estatísticos.
Referências
AGILE MANIFESTO. Manifesto for Agile Software Development, 17 February 2001.
Disponivel em: . Acesso 25/07/2018.
AUBÉ, Caroline; ROUSSEAU, Vincent; TREMBLAY, Sébastien. Perceived shared
understanding in teams: The motivational effect of being ‘on the same page’. British
Journal of Psychology, v. 106, n. 3, p. 468-486, 2015. [GS Search]
BALIJEPALLY, VenuGopal; NERUR, Sridhar P.; MAHAPATRA, RadhaKanta. Task
Mental Model and Software Developers' Performance: An Experimental
Investigation. CAIS, v. 36, p. 4, 2015. [GS Search]
BASS, Julian M. How product owner teams scale agile methods to large distributed
enterprises. Empirical Software Engineering, v. 20, n. 6, p. 1525-1557, 2015. [GS
Search]
CANFORA, Gerardo et al. Evaluating performances of pair designing in industry. Journal
of Systems and Software, v. 80, n. 8, p. 1317-1327, 2007. [GS Search]
CHANG, Kuo-chung et al. Knowledge contribution in information system development
teams: An empirical research from a social cognitive perspective. International Journal
of Project Management, v. 31, n. 2, p. 252-263, 2013. [GS Search]
CHEN, Xiaogang et al. Knowledge sharing in open source software project teams: A
transactive memory system perspective. International Journal of Information
Management, v. 33, n. 3, p. 553-563, 2013. [GS Search]
CHOI, Sue Young; LEE, Heeseok; YOO, Youngjin. The impact of information
technology and transactive memory systems on knowledge sharing, application, and
team performance: a field study. MIS quarterly, p. 855-870, 2010. [GS Search]
Cockburn and J. Highsmith, "Agile software development: The people factor," IEEE
Computer, vol. 34, pp. 131-133, November 2001 2001[GS Search]
COHEN, Jason F. Contextual determinants and performance implications of information
systems strategy planning within South African firms. Information & Management, v.
45, n. 8, p. 547-555, 2008. [GS Search]
COOKE, Nancy J. et al. Team cognition. Handbook of applied cognition, v. 2, p. 239-
268, 2007. [GS Search]
COOKE, Nancy J. et al.. Advances in measuring team cognition. Team cognition:
Understanding the factors that drive process and performance, p. 83-106, 2004. [GS
Search]
COOKE, Nancy J. et al.. Measuring team knowledge: A window to the cognitive
underpinnings of team performance. Group Dynamics: Theory, Research, and
Practice, v. 7, n. 3, p. 179, 2003. [GS Search]
iSys: Revista Brasileira de Sistemas de Informação (iSys: Brazilian Journal of Information Systems)
http://seer.unirio.br/index.php/isys/
COOKE, Nancy J.; KIEKEL, Preston A.; HELM, Erin E. Measuring team knowledge
during skill acquisition of a complex task. International Journal of Cognitive
Ergonomics, v. 5, n. 3, p. 297-315, 2001. [GS Search]
CROWSTON, Kevin; KAMMERER, Ericka Eve . Coordination and collective mind in
software requirements development. IBM Systems Journal, v. 37, n. 2, p. 227-245,
1998. [GS Search]
DEMARRAIS, Kathleen. Qualitative interview studies: Learning through
experience. Foundations for research: Methods of inquiry in education and the social
sciences, v. 1, n. 1, p. 51-68, 2004.. [GS Search]
ENDSLEY, Mica R. Toward a theory of situation awareness in dynamic systems. Human
factors, v. 37, n. 1, p. 32-64, 1995. [GS Search]
ESPINOSA, J. Alberto et al. Team knowledge and coordination in geographically
distributed software development. Journal of management information systems, v. 24,
n. 1, p. 135-169, 2007. [GS Search]
FÆGRI, Tor Erlend; STRAY, Viktoria; MOE, Nils Brede. Shared Knowledge in Virtual
Software Teams: A Preliminary Framework. In: 2016 IEEE 11th International
Conference on Global Software Engineering (ICGSE). IEEE, 2016. p. 174-178. [GS
Search]
FARAJ, Samer; SPROULL, Lee. Coordinating expertise in software development
teams. Management science, v. 46, n. 12, p. 1554-1568, 2000. [GS Search]
GLASER, Barney G.; STRAUSS, Anselm L.; STRUTZEL, Elizabeth. The discovery of
grounded theory; strategies for qualitative research. Nursing research, v. 17, n. 4, p.
364, 1968. [GS Search]
GUEST, Greg; NAMEY, Emily E.; MITCHELL, Marilyn L. Collecting qualitative data:
A field manual for applied research. Sage, 2012. [GS Search]
HE, Jun; BUTLER, Brian S.; KING, William R. Team cognition: Development and
evolution in software project teams. Journal of Management Information Systems, v.
24, n. 2, p. 261-292, 2007. [GS Search]
HSU, Jack Shih-Chieh et al. The impact of transactive memory systems on IS
development teams' coordination, communication, and performance. International
Journal of Project Management, v. 30, n. 3, p. 329-340, 2012. [GS Search]
KANAWATTANACHAI, Prasert; YOO, Youngjin. The impact of knowledge
coordination on virtual team performance over time. MIS quarterly, p. 783-808, 2007.
[GS Search]
KLIMOSKI, Richard; MOHAMMED, Susan. Team mental model: Construct or
metaphor?. Journal of management, v. 20, n. 2, p. 403-437, 1994. [GS Search]
KNIGHT, Don et al. Top management team diversity, group process, and strategic
consensus. Strategic Management Journal, p. 445-465, 1999.. [GS Search]
KOZLOWSKI, Steve WJ; ILGEN, Daniel R. Enhancing the effectiveness of work groups
and teams. Psychological science in the public interest, v. 7, n. 3, p. 77-124, 2006. [GS
Search]
iSys: Revista Brasileira de Sistemas de Informação (iSys: Brazilian Journal of Information Systems)
http://seer.unirio.br/index.php/isys/
LENBERG, Per; FELDT, Robert. Psychological Safety and Norm Clarity in Software
Engineering Teams. arXiv preprint arXiv:1802.01378, 2018. [GS Search]
LEVESQUE, Laurie L.; WILSON, Jeanne M.; WHOLEY, Douglas R. Cognitive
divergence and shared mental models in software development project teams. Journal
of Organizational Behavior, v. 22, n. 2, p. 135-144, 2001.. [GS Search]
LIM, Beng- Chong; KLEIN, Katherine J. Team mental models and team performance: A
field study of the effects of team mental model similarity and accuracy. Journal of
organizational behavior, v. 27, n. 4, p. 403-418, 2006. [GS Search]
LIN, Tung-Ching et al.. The impact of team knowledge on problem solving competence
in information systems development team. International Journal of Project
Management, v. 33, n. 8, p. 1692-1703, 2015. [GS Search]
MARKS, Abigail; LOCKYER, Cliff. Debugging the system: the impact of dispersion on
the identity of software team members. The International Journal of Human Resource
Management, v. 16, n. 2, p. 219-237, 2005. [GS Search]
MARUPING, Likoebe M.; ZHANG, Xiaojun; VENKATESH, Viswanath. Role of
collective ownership and coding standards in coordinating expertise in software
project teams. European Journal of Information Systems, v. 18, n. 4, p. 355-371, 2009.
[GS Search]
MATHIEU, John E. et al. The influence of shared mental models on team process and
performance. Journal of applied psychology, v. 85, n. 2, p. 273, 2000. [GS Search]
MATHIEU, John et al. Team effectiveness 1997-2007: A review of recent advancements
and a glimpse into the future. Journal of management, v. 34, n. 3, p. 410-476, 2008.
[GS Search]
MCDONALD, David W.; ACKERMAN, Mark S. Just talk to me: a field study of
expertise location. In: Proceedings of the 1998 ACM conference on Computer
supported cooperative work. ACM, 1998. p. 315-324. [GS Search]
Merriam, Sharan B. Qualitative Research: a Guide to Design and Implementation. 2. ed.
San Francisco, CA: Jossey-Bass, 2009. [GS Search]
MICHAELIS. Moderno Dicionário da Língua Portuguesa. Disponível em:
. Acesso em: 8 jun. 2017.
MOE, Nils Brede et al.. Enabling knowledge sharing in agile virtual teams. In: Global
Software Engineering (ICGSE), 2016 IEEE 11th International Conference on. IEEE,
2016. p. 29-33. [GS Search]
MOHAMMED, Susan; HAMILTON, Katherine; LIM, Audrey. The incorporation of
time in team research: Past, current, and future. Team effectiveness in complex
organizations: Cross-disciplinary perspectives and approaches, p. 321-348, 2009. [GS
Search]
MONAGHAN, Conal et al.. Performance of student software development teams: the
influence of personality and identifying as team members. European Journal of
Engineering Education, v. 40, n. 1, p. 52-67, 2015. [GS Search]
PEARCE, Craig L.; ENSLEY, Michael D. A reciprocal and longitudinal investigation of
the innovation process: The central role of shared vision in product and process
iSys: Revista Brasileira de Sistemas de Informação (iSys: Brazilian Journal of Information Systems)
http://seer.unirio.br/index.php/isys/
innovation teams (PPITs). Journal of organizational Behavior, v. 25, n. 2, p. 259-278,
2004. [GS Search]
PRESTON, David; KARAHANNA, Elena. How to develop a shared vision: The key to
IS strategic alignment. MIS Quarterly Executive, v. 8, n. 1, 2009. [GS Search]
REN, Yuqing; ARGOTE, Linda. Transactive memory systems 1985–2010: An
integrative framework of key dimensions, antecedents, and consequences Academy of
Management Annals, v. 5, n. 1, p. 189-229, 2011. [GS Search]
RUNESON, Per; HÖST, Martin. Guidelines for conducting and reporting case study
research in software engineering. Empirical software engineering, v. 14, n. 2, p. 131,
2009. [GS Search]
SANTOS, Catarina Marques; UITDEWILLIGEN, Sjir; PASSOS, Ana Margarida. Why
is Your Team More Creative Than Mine? The Influence of Shared Mental Models on
Intra- group Conflict, Team Creativity and Effectiveness. Creativity and Innovation
Management, v. 24, n. 4, p. 645-658, 2015. [GS Search]
SEDANO, Todd; RALPH, Paul; PÉRAIRE, Cécile. Sustainable software development
through overlapping pair rotation. In: Proceedings of the 10th ACM/IEEE
International Symposium on Empirical Software Engineering and Measurement.
ACM, 2016. p. 19. [GS Search]
SHARMA, Monika; GHOSH, Anjali. Does team size matter? A study of the impact of
team size on the transactive memory system and performance of IT sector teams. South
Asian Journal of Management, v. 14, n. 4, p. 96, 2007. [GS Search]
STRAY, Viktoria; SJØBERG, Dag IK; DYBÅ, Tore. The daily stand-up meeting: A
grounded theory study. Journal of Systems and Software, v. 114, p. 101-124, 2016.
[GS Search]
SUNG, Sun Young; CHOI, Jin Nam. Effects of team knowledge management on the
creativity and financial performance of organizational teams. Organizational Behavior
and Human Decision Processes, v. 118, n. 1, p. 4-13, 2012. [GS Search]
TEH, Alvin et al. Social psychology and software teams: Establishing task-effective
group norms. IEEE software, v. 29, n. 4, p. 53-58, 2012. [GS Search]
WILDMAN, Jessica L. et al. Team knowledge research: Emerging trends and critical
needs. Human Factors, v. 54, n. 1, p. 84-111, 2012. [GS Search]
WILDMAN, Jessica L.; SALAS, Eduardo; SCOTT, Charles PR. Measuring cognition in
teams: A cross-domain review. Human factors, v. 56, n. 5, p. 911-941, 2014. [GS
Search]
YANG, Hee-Dong; KANG, Hye-Ryun; MASON, Robert M. An exploratory study on
meta skills in software development teams: Antecedent cooperation skills and
personality for shared mental models. European Journal of Information Systems, v.
17, n. 1, p. 47-61, 2008. [GS Search]
YIN, Robert K. Case study research and applications: Design and methods. Sage
publications, 2017.
Disponivel em: . Acesso 25/07/2018.
AUBÉ, Caroline; ROUSSEAU, Vincent; TREMBLAY, Sébastien. Perceived shared
understanding in teams: The motivational effect of being ‘on the same page’. British
Journal of Psychology, v. 106, n. 3, p. 468-486, 2015. [GS Search]
BALIJEPALLY, VenuGopal; NERUR, Sridhar P.; MAHAPATRA, RadhaKanta. Task
Mental Model and Software Developers' Performance: An Experimental
Investigation. CAIS, v. 36, p. 4, 2015. [GS Search]
BASS, Julian M. How product owner teams scale agile methods to large distributed
enterprises. Empirical Software Engineering, v. 20, n. 6, p. 1525-1557, 2015. [GS
Search]
CANFORA, Gerardo et al. Evaluating performances of pair designing in industry. Journal
of Systems and Software, v. 80, n. 8, p. 1317-1327, 2007. [GS Search]
CHANG, Kuo-chung et al. Knowledge contribution in information system development
teams: An empirical research from a social cognitive perspective. International Journal
of Project Management, v. 31, n. 2, p. 252-263, 2013. [GS Search]
CHEN, Xiaogang et al. Knowledge sharing in open source software project teams: A
transactive memory system perspective. International Journal of Information
Management, v. 33, n. 3, p. 553-563, 2013. [GS Search]
CHOI, Sue Young; LEE, Heeseok; YOO, Youngjin. The impact of information
technology and transactive memory systems on knowledge sharing, application, and
team performance: a field study. MIS quarterly, p. 855-870, 2010. [GS Search]
Cockburn and J. Highsmith, "Agile software development: The people factor," IEEE
Computer, vol. 34, pp. 131-133, November 2001 2001[GS Search]
COHEN, Jason F. Contextual determinants and performance implications of information
systems strategy planning within South African firms. Information & Management, v.
45, n. 8, p. 547-555, 2008. [GS Search]
COOKE, Nancy J. et al. Team cognition. Handbook of applied cognition, v. 2, p. 239-
268, 2007. [GS Search]
COOKE, Nancy J. et al.. Advances in measuring team cognition. Team cognition:
Understanding the factors that drive process and performance, p. 83-106, 2004. [GS
Search]
COOKE, Nancy J. et al.. Measuring team knowledge: A window to the cognitive
underpinnings of team performance. Group Dynamics: Theory, Research, and
Practice, v. 7, n. 3, p. 179, 2003. [GS Search]
iSys: Revista Brasileira de Sistemas de Informação (iSys: Brazilian Journal of Information Systems)
http://seer.unirio.br/index.php/isys/
COOKE, Nancy J.; KIEKEL, Preston A.; HELM, Erin E. Measuring team knowledge
during skill acquisition of a complex task. International Journal of Cognitive
Ergonomics, v. 5, n. 3, p. 297-315, 2001. [GS Search]
CROWSTON, Kevin; KAMMERER, Ericka Eve . Coordination and collective mind in
software requirements development. IBM Systems Journal, v. 37, n. 2, p. 227-245,
1998. [GS Search]
DEMARRAIS, Kathleen. Qualitative interview studies: Learning through
experience. Foundations for research: Methods of inquiry in education and the social
sciences, v. 1, n. 1, p. 51-68, 2004.. [GS Search]
ENDSLEY, Mica R. Toward a theory of situation awareness in dynamic systems. Human
factors, v. 37, n. 1, p. 32-64, 1995. [GS Search]
ESPINOSA, J. Alberto et al. Team knowledge and coordination in geographically
distributed software development. Journal of management information systems, v. 24,
n. 1, p. 135-169, 2007. [GS Search]
FÆGRI, Tor Erlend; STRAY, Viktoria; MOE, Nils Brede. Shared Knowledge in Virtual
Software Teams: A Preliminary Framework. In: 2016 IEEE 11th International
Conference on Global Software Engineering (ICGSE). IEEE, 2016. p. 174-178. [GS
Search]
FARAJ, Samer; SPROULL, Lee. Coordinating expertise in software development
teams. Management science, v. 46, n. 12, p. 1554-1568, 2000. [GS Search]
GLASER, Barney G.; STRAUSS, Anselm L.; STRUTZEL, Elizabeth. The discovery of
grounded theory; strategies for qualitative research. Nursing research, v. 17, n. 4, p.
364, 1968. [GS Search]
GUEST, Greg; NAMEY, Emily E.; MITCHELL, Marilyn L. Collecting qualitative data:
A field manual for applied research. Sage, 2012. [GS Search]
HE, Jun; BUTLER, Brian S.; KING, William R. Team cognition: Development and
evolution in software project teams. Journal of Management Information Systems, v.
24, n. 2, p. 261-292, 2007. [GS Search]
HSU, Jack Shih-Chieh et al. The impact of transactive memory systems on IS
development teams' coordination, communication, and performance. International
Journal of Project Management, v. 30, n. 3, p. 329-340, 2012. [GS Search]
KANAWATTANACHAI, Prasert; YOO, Youngjin. The impact of knowledge
coordination on virtual team performance over time. MIS quarterly, p. 783-808, 2007.
[GS Search]
KLIMOSKI, Richard; MOHAMMED, Susan. Team mental model: Construct or
metaphor?. Journal of management, v. 20, n. 2, p. 403-437, 1994. [GS Search]
KNIGHT, Don et al. Top management team diversity, group process, and strategic
consensus. Strategic Management Journal, p. 445-465, 1999.. [GS Search]
KOZLOWSKI, Steve WJ; ILGEN, Daniel R. Enhancing the effectiveness of work groups
and teams. Psychological science in the public interest, v. 7, n. 3, p. 77-124, 2006. [GS
Search]
iSys: Revista Brasileira de Sistemas de Informação (iSys: Brazilian Journal of Information Systems)
http://seer.unirio.br/index.php/isys/
LENBERG, Per; FELDT, Robert. Psychological Safety and Norm Clarity in Software
Engineering Teams. arXiv preprint arXiv:1802.01378, 2018. [GS Search]
LEVESQUE, Laurie L.; WILSON, Jeanne M.; WHOLEY, Douglas R. Cognitive
divergence and shared mental models in software development project teams. Journal
of Organizational Behavior, v. 22, n. 2, p. 135-144, 2001.. [GS Search]
LIM, Beng- Chong; KLEIN, Katherine J. Team mental models and team performance: A
field study of the effects of team mental model similarity and accuracy. Journal of
organizational behavior, v. 27, n. 4, p. 403-418, 2006. [GS Search]
LIN, Tung-Ching et al.. The impact of team knowledge on problem solving competence
in information systems development team. International Journal of Project
Management, v. 33, n. 8, p. 1692-1703, 2015. [GS Search]
MARKS, Abigail; LOCKYER, Cliff. Debugging the system: the impact of dispersion on
the identity of software team members. The International Journal of Human Resource
Management, v. 16, n. 2, p. 219-237, 2005. [GS Search]
MARUPING, Likoebe M.; ZHANG, Xiaojun; VENKATESH, Viswanath. Role of
collective ownership and coding standards in coordinating expertise in software
project teams. European Journal of Information Systems, v. 18, n. 4, p. 355-371, 2009.
[GS Search]
MATHIEU, John E. et al. The influence of shared mental models on team process and
performance. Journal of applied psychology, v. 85, n. 2, p. 273, 2000. [GS Search]
MATHIEU, John et al. Team effectiveness 1997-2007: A review of recent advancements
and a glimpse into the future. Journal of management, v. 34, n. 3, p. 410-476, 2008.
[GS Search]
MCDONALD, David W.; ACKERMAN, Mark S. Just talk to me: a field study of
expertise location. In: Proceedings of the 1998 ACM conference on Computer
supported cooperative work. ACM, 1998. p. 315-324. [GS Search]
Merriam, Sharan B. Qualitative Research: a Guide to Design and Implementation. 2. ed.
San Francisco, CA: Jossey-Bass, 2009. [GS Search]
MICHAELIS. Moderno Dicionário da Língua Portuguesa. Disponível em:
. Acesso em: 8 jun. 2017.
MOE, Nils Brede et al.. Enabling knowledge sharing in agile virtual teams. In: Global
Software Engineering (ICGSE), 2016 IEEE 11th International Conference on. IEEE,
2016. p. 29-33. [GS Search]
MOHAMMED, Susan; HAMILTON, Katherine; LIM, Audrey. The incorporation of
time in team research: Past, current, and future. Team effectiveness in complex
organizations: Cross-disciplinary perspectives and approaches, p. 321-348, 2009. [GS
Search]
MONAGHAN, Conal et al.. Performance of student software development teams: the
influence of personality and identifying as team members. European Journal of
Engineering Education, v. 40, n. 1, p. 52-67, 2015. [GS Search]
PEARCE, Craig L.; ENSLEY, Michael D. A reciprocal and longitudinal investigation of
the innovation process: The central role of shared vision in product and process
iSys: Revista Brasileira de Sistemas de Informação (iSys: Brazilian Journal of Information Systems)
http://seer.unirio.br/index.php/isys/
innovation teams (PPITs). Journal of organizational Behavior, v. 25, n. 2, p. 259-278,
2004. [GS Search]
PRESTON, David; KARAHANNA, Elena. How to develop a shared vision: The key to
IS strategic alignment. MIS Quarterly Executive, v. 8, n. 1, 2009. [GS Search]
REN, Yuqing; ARGOTE, Linda. Transactive memory systems 1985–2010: An
integrative framework of key dimensions, antecedents, and consequences Academy of
Management Annals, v. 5, n. 1, p. 189-229, 2011. [GS Search]
RUNESON, Per; HÖST, Martin. Guidelines for conducting and reporting case study
research in software engineering. Empirical software engineering, v. 14, n. 2, p. 131,
2009. [GS Search]
SANTOS, Catarina Marques; UITDEWILLIGEN, Sjir; PASSOS, Ana Margarida. Why
is Your Team More Creative Than Mine? The Influence of Shared Mental Models on
Intra- group Conflict, Team Creativity and Effectiveness. Creativity and Innovation
Management, v. 24, n. 4, p. 645-658, 2015. [GS Search]
SEDANO, Todd; RALPH, Paul; PÉRAIRE, Cécile. Sustainable software development
through overlapping pair rotation. In: Proceedings of the 10th ACM/IEEE
International Symposium on Empirical Software Engineering and Measurement.
ACM, 2016. p. 19. [GS Search]
SHARMA, Monika; GHOSH, Anjali. Does team size matter? A study of the impact of
team size on the transactive memory system and performance of IT sector teams. South
Asian Journal of Management, v. 14, n. 4, p. 96, 2007. [GS Search]
STRAY, Viktoria; SJØBERG, Dag IK; DYBÅ, Tore. The daily stand-up meeting: A
grounded theory study. Journal of Systems and Software, v. 114, p. 101-124, 2016.
[GS Search]
SUNG, Sun Young; CHOI, Jin Nam. Effects of team knowledge management on the
creativity and financial performance of organizational teams. Organizational Behavior
and Human Decision Processes, v. 118, n. 1, p. 4-13, 2012. [GS Search]
TEH, Alvin et al. Social psychology and software teams: Establishing task-effective
group norms. IEEE software, v. 29, n. 4, p. 53-58, 2012. [GS Search]
WILDMAN, Jessica L. et al. Team knowledge research: Emerging trends and critical
needs. Human Factors, v. 54, n. 1, p. 84-111, 2012. [GS Search]
WILDMAN, Jessica L.; SALAS, Eduardo; SCOTT, Charles PR. Measuring cognition in
teams: A cross-domain review. Human factors, v. 56, n. 5, p. 911-941, 2014. [GS
Search]
YANG, Hee-Dong; KANG, Hye-Ryun; MASON, Robert M. An exploratory study on
meta skills in software development teams: Antecedent cooperation skills and
personality for shared mental models. European Journal of Information Systems, v.
17, n. 1, p. 47-61, 2008. [GS Search]
YIN, Robert K. Case study research and applications: Design and methods. Sage
publications, 2017.
Downloads
Published
2020-04-24
Como Citar
Ribeiro, D. M., Cartaxo, B., & da Silva, F. Q. B. (2020). Explorando o Conhecimento em Equipe na Engenharia de Software: Um Estudo de Caso Múltiplo. ISys - Revista Brasileira De Sistemas De Informação, 12(4), 117–150. https://doi.org/10.5753/isys.2019.783
Issue
Section
Artigos de Edição Especial
