UX on In-Vehicle Infotainment Systems: A Systematic Literature Mapping

Genildo Gomes; Natalia Franchi; Yasmim Ming; Lorena Amazonas; Pollyana Rodrigues; Bruna Ferreira; Graziela Martin; Mônica Almeida; Bruna Brotto; Priscilla  de Souza; Jéssica Nascimento; Raquel Pignatelli; Adriana Lopes Damian

doi:10.5753/jis.2026.6743

Authors

Genildo Gomes Eldorado Research Institute https://orcid.org/0000-0002-2901-3994
Natalia Franchi Eldorado Research Institute https://orcid.org/0009-0000-4836-8750
Yasmim Ming Eldorado Research Institute https://orcid.org/0009-0007-6813-8304
Lorena Amazonas Eldorado Research Institute https://orcid.org/0009-0000-1162-3455
Pollyana Rodrigues Eldorado Research Institute https://orcid.org/0009-0002-1883-9288
Bruna Ferreira Eldorado Research Institute https://orcid.org/0009-0006-6838-3302
Graziela Martin Eldorado Research Institute https://orcid.org/0009-0001-8203-4049
Mônica Almeida Eldorado Research Institute https://orcid.org/0000-0002-1068-4421
Bruna Brotto Eldorado Research Institute https://orcid.org/0009-0004-9599-8519
Priscilla de Souza Eldorado Research Institute https://orcid.org/0009-0008-9320-9757
Jéssica Nascimento Eldorado Research Institute https://orcid.org/0000-0002-7042-7646
Raquel Pignatelli Eldorado Research Institute https://orcid.org/0009-0006-1203-877X
Adriana Lopes Damian Eldorado Research Institute https://orcid.org/0000-0002-0072-6958

DOI:

https://doi.org/10.5753/jis.2026.6743

Keywords:

IVIS, Infotainment, UX, Usability, SLM

Abstract

An In-Vehicle Infotainment System (IVIS) is an integrated multimedia platform that provides information and entertainment to drivers, offering features such as navigational assistance, vehicle diagnostics, music playback, and smartphone connectivity. The quality of these interactive systems depends largely on Usability and User Experience (UX). However, little research has specifically examined how Usability and UX are evaluated in IVIS. This paper presents a Systematic Literature Mapping (SLM) conducted to answer the research question: “How have studies in the literature approached Usability and UX evaluation in IVIS?” Our results show that studies in the literature evaluate Usability and UX using a combination of different methods, techniques, and approaches, such as NASA‑TLX, AttrakDiff, UX heuristics, and questionnaires. The results also indicate several metrics used in these evaluations, including performance, user distraction, and tasks performed in IVIS. Finally, we also highlight emerging research themes such as driver distraction and safety, interface characteristics, and user‑centered design.

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