Development of a computer system for conversations about IFCE's student assistance policy

Authors

  • Leonardo de Almeida Fernandes Instituto Federal do Ceará - IFCE
  • Francisca Raquel de Vasconcelos Silveira Instituto Federal do Ceará - IFCE

DOI:

https://doi.org/10.5753/reic.2024.3968

Abstract

This work addresses the development of a chatbot with the aim of helping the academic community with IFCE student assistance, serving students benefiting from student aid. For implementation, we carried out research identifying doubts about student aid do the IFCE. The chatbot was developed using the Dialogflow and Make tools and made available on the Telegram and Whatsapp platforms. Soon after, the chatbot was made available for evaluation, using questionnaires structured on the System Usability Scale (SUS). After analyzing the evaluations, the chatbot proved to be efficient and with a positive level of satisfaction regarding student needs and doubts about student assistance.

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Published

2024-12-30

How to Cite

Fernandes, L. de A., & Silveira, F. R. de V. (2024). Development of a computer system for conversations about IFCE’s student assistance policy. Electronic Journal of Undergraduate Research on Computing, 22(1), 128–136. https://doi.org/10.5753/reic.2024.3968

Issue

Vol. 22 (2024)

Section

Full Papers

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Copyright (c) 2024 Os autores

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This work is licensed under a Creative Commons Attribution 4.0 International License.