Superação de Barreiras à Usabilidade em Aplicações Blockchain: Uma Análise de Interação Humano-Computador em Finanças Descentralizadas sobre Redes Compatíveis com Máquinas Virtuais do Ethereum
DOI:
https://doi.org/10.5753/reic.2026.7238Keywords:
Usabilidade em Finanças Descentralizadas (DeFi), Interação Humano-Computador (IHC), Blockchain, Experiência do Usuário (UX)Abstract
O estudo investiga barreiras de usabilidade em aplicações de Finanças Descentralizadas (DeFi) executadas em redes compatíveis com a Ethereum Virtual Machine (EVM), mostrando que problemas de fluxo, terminologia e feedback comprometem a adoção, especialmente entre iniciantes. Para enfrentar essas limitações, o trabalho propõe uma interface de usuário aprimorada e a compara a uma versão não otimizada usando métricas de desempenho, número de cliques e o questionário NASA-TLX. Os resultados indicam que a interface melhorada elevou a taxa de conclusão de tarefas de 76% para 89%, reduziu os cliques excedentes de 221 para 186 e diminuiu a carga cognitiva global aferida pelo NASA-TLX em todas as seis dimensões avaliadas, com destaque para demanda mental e frustração, inclusive entre usuários experientes, que relataram maior fluidez e previsibilidade. O artigo conclui que refinamentos de usabilidade voltados para aplicações financeiras descentralizadas são determinantes para elevar confiança e adoção, recomendando a padronização de processos, mensagens menos técnicas e a redução de etapas críticas para mitigar a fadiga de operações e ampliar o alcance da Web3.
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