Influence of Sociocultural Aspects on a Knowledge Management Maturity Model
DOI:
https://doi.org/10.5753/isys.2019.781Keywords:
Distributed Software Development, Sociocultural Aspects, Knowledge Management, Knowledge Management Maturity ModelsAbstract
Nowadays, the use of Knowledge Management in companies that adopt the Distributed Software Development (DSD) approach is fundamental. The development and/or maturation of this management can be mapped on Knowledge Management Maturity Models (KMMM). The purpose of this paper is to determine the influence of sociocultural aspects from DSD, over a KMMM. To this end, a KMMM was chosen to be considered as a basis, in this case the KNM (Knowledge Navigator Model), and a study was carried out to identify the influence of the sociocultural aspects present in DDS. In the analysis of the data, it sought the support present in the definition of QFD (Quality Function Deployment). In this study, the participants consider that sociocultural aspects have influence on KNM maturity model. Also, it is pointed the influence level (strong, moderate, weak and nonexistent) of the sociocultural aspects identified.
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