Influence of Sociocultural Aspects on a Knowledge Management Maturity Model
DOI:
https://doi.org/10.5753/isys.2019.781Keywords:
Distributed Software Development, Sociocultural Aspects, Knowledge Management, Knowledge Management Maturity ModelsAbstract
Nowadays, the use of Knowledge Management in companies that adopt the Distributed Software Development (DSD) approach is fundamental. The development and/or maturation of this management can be mapped on Knowledge Management Maturity Models (KMMM). The purpose of this paper is to determine the influence of sociocultural aspects from DSD, over a KMMM. To this end, a KMMM was chosen to be considered as a basis, in this case the KNM (Knowledge Navigator Model), and a study was carried out to identify the influence of the sociocultural aspects present in DDS. In the analysis of the data, it sought the support present in the definition of QFD (Quality Function Deployment). In this study, the participants consider that sociocultural aspects have influence on KNM maturity model. Also, it is pointed the influence level (strong, moderate, weak and nonexistent) of the sociocultural aspects identified.
Downloads
Download data is not yet available.
References
Ahmed, A.; Ahsan, A. (2014) An Integrated Organizational Knowledge Management Framework (IOKMF) for Knowledge Creation and Usage. Journal of Strategy and Performance Management, v. 2, n.1, p. 17-30.
Arshad, S.; Usman, M.; Ikram, N. (2012) Knowledge Management Practices in GSD: A Systematic Literature Review. In: The Seventh International Conference on Software Engineering Advances (ICSEA), At Lisbon, Portugal.
Audy, J. L. N.; Prikladnicki, R. (2007) Desenvolvimento Distribuído de Software: Desenvolvimento de Software com Equipes Distribuídas, Rio de Janeiro: Campus. 2. ed.: Elsevier.
Babar, M. A.; Lescher, C. (2014) Editorial: Global software engineering: Identifying challenges is important and providing solutions is even better. Information and Software Technology, Butterworth-Heinemann, v. 56, n. 1, p. 1.
Beninca, R.; Huzita, E. H. M.; Galdamez, E. V. C.; Leal, G. C. L.; Balancieri, R.; Massago, Y. (2015) Knowledge Management Practices in GSD A Systematic Literature Review Update. In: International Conference on Enterprise Information Systems (ICEIS), Barcelona.
Boden, A. et al. (2009) Knowledge management in distributed software development teams - does culture matter?, In: Proceedings of the 2009 Fourth IEEE International Conference on Global Software Engineering. Washington, DC, USA: IEEE Computer Society, (ICGSE ’09), p. 18-27.
Carnevalli, J. A.; Miguel, P. C. (2008) Review, analysis and classification of the literature on qfd-types of research, difficulties and benefits. International Journal of Production Economics, Elsevier, v. 114, n. 2, p. 737-754.
Chan, L. K.; Wu, M. L. (2005) A systematic approach to quality function deployment with full illustrative example, Omega, Elsevier, v. 33, n. 2, p. 119-139.
Chan, L. K.; Wu, M. L. (2002) Quality function deployment: A literature review. European Journal of Operational Research, Elsevier, v. 143, n. 3, p. 463-497.
Cibotto, G. et al. (2009) Uma análise da dimensão sociocultural no desenvolvimento distribuído de software. In: Workshop Olhar Sociotécnico sobre a Engenharia de Software (WOSES 2009), Ouro Preto, MG.
Davenport, T. H.; Prusak, L. (1998) Working knowledge: How organizations manage what they know, [S.l.]: Harvard Business Press.
Desouza, K. C.; Awazu, Y.; Baloh, P. (2006) Managing knowledge in global software development efforts: Issues and practices. IEEE software, IEEE Computer Society Press, v. 23, n. 5, p. 30-37.
Dingsøyr, T.; Bjørnson, O. F.; Shull, F (2009) What Do We Know about Knowledge Management? Practical Implications for Software Engineering, In: IEEE Software, v. 26, n. 3, p. 100-103.
Dorairaj, S.; Noble, J.; Malik, P. (2012) Knowledge management in distributed agile software development”, In: IEEE. Agile Conference (AGILE), p. 64-73.
Ebert, C.; Kuhrmann, M.; Prikladnicki, R. (2016) Global Software Engineering: An Industry Perspective. IEEE Software, v. 33, n. 1, p. 105-108.
El-Attar, M.; Miller, J. (2009) A subject-based empirical evaluation of SSUCD’s performance in reducing inconsistencies in use case models. Empirical Software Engineering, v. 14, n. 5, p. 477-512.
Forza, C. (2002) Survey research in operations management: a process based perspective, International Journal of Operations and Production Management, v. 22 n: 2, p.152-194.
Garcia, A. C. (2010) Tópicos de Estatística Básica, 1. Ed, Editora Clube de Autores.
Glanzner, R. A.; Audy, J. L. N. (2012) 2dam-wave: An evaluation method for the wave capability model, In: IEEE. 2012 IEEE Seventh International Conference on Global Software Engineering (ICGSE). p. 75-83.
Ghobadi, S. (2015) What drives knowledge sharing in software development teams: A literature review and classification framework. Information and Management, v. 52, n. 1, p. 82-97.
Govers, C. P. (1996) What and how about quality function deployment (QFD). International Journal of Production Economics, Elsevier, v. 46, p. 575-585.
Hartley, J. (2014) Some thoughts on Likert-type scales, International Journal of Clinical and Health Psychology, v. 14, n. 1, p. 83–86.
Huzita, E. H. M.; Wiese, I. S.; Silva, C. A. da; Tait, T. F. C.; Quinaia, M. A.; Schiavoni, F. L. (2008) Um Conjunto de Soluções para Apoiar o Desenvolvimento Distribuído de Software. In: Simpósio Brasileiro de Engenharia de Software - II Workshop de Desenvolvimento Distribuído de Software, 2008, Campinas. Anais II Workshop de Desenvolvimento Distribuído de Software.
Hsieh, P. J.; Lin, B.; Lin, C. (2009) The construction and application of knowledge navigator model (KNM?): An evaluation of knowledge management maturity. Expert Systems with Applications, Elsevier, v. 36, n. 2, p. 4087-4100.
Ishii, F. T.; Leal, G. C. L.; Galdamez, E. V. C.; Balancieri, R.; Huzita, E. H. M.; Tait, T. F. C. (2013) Knowledge Management in Distributed Software Development: A Systematic Review. In: XIX Congreso Argentino de Ciencias de la Computacion, 2013, Mar del Plata. XIX Congreso Argentino de Ciencias de la Computación - CACIC 2013. Mar del Plata: Fundación de Altos Estudios en Ciencias Exactas,. p. 587-866.
Jamieson, S. (2004) Likert scales: how to (ab) use them, Medical Education, v. 38, n. 12, p. 1217–1218.
Kitchenham, B. A.; Pfleeger, S. L. (2008) Personal opinion surveys, Guide to Advanced Empirical Software Engineering, p. 63–92.
Kulkarni, U.; Freeze, R. (2004) Development and validation of a knowledge management capability assessment model. Proceedings of the International Conference on Information Systems (ICIS 2004), Washington, DC, USA, p. 54.
Kuriakose, K. K.; Baldev, R.; Satya Murty, S. A. V.; Swaminathan, P. (2011) Knowledge management maturity model: an engineering. Approach. Journal of Knowledge Management Practice, Tla Inc, v. 12, n. 2.
Landim, P. M. B. (2003) Análise estatística de dados geológicos. 2. ed., Editora UNESP.
Li, Q. (2013) A novel likert scale based on fuzzy sets theory, Expert Systems with Applications, v. 40, n. 5, p. 1609-1618
Lin, H. F. (2007) A stage model of knowledge management: an empirical investigation of process and effectiveness, Journal of Information Science, Sage Publications, v. 32, n. 1, p. 23-39.
LIN, C.; WU, J.-C.; YEN, D. C. (2012) Exploring barriers to knowledge flow at different knowledge management maturity stages. Information and Management, Elsevier, v. 49, n. 1, p. 10.
Madeyski, L. (2010) The impact of test-¬rst programming on branch coverage and mutation score indicator of unit tests: An experiment, Information and Software Technology, v. 52, n. 2, p. 169–184.
Massago, Y. (2015) Influência dos Aspectos Socioculturais em um Modelo de Maturidade para Gestão do Conhecimento. Dissertação de Mestrado, PCC-UEM.
Massago, Y.; Leal, G. C. L.; Balancieri, R.; Galdamez, E. V. C. (2018) Towards Classifying Sociocultural Aspects in Global Software Development. Revista de Gestão da Tecnologia e Sistemas de Informação (Online), v. 15, p. 1-19.
Oliveira, M.; Pedron, C. D.; Romão, M.; Becker, G. V. (2011) Proposta de um modelo de maturidade para gestão do conhecimento: KM3, Revista Portuguesa e Brasileira de Gestão, INDEG/PROJECTOS-Instituto para o Desenvolvimento da Gestão Empresarial, v. 10, n. 4, p. 14-25.
Paulk, M. C.; Weber, C. V.; Curtis, B.; Chrissis, M. B. (1995) The capability maturity model: Guidelines for improving the software process, Addison-wesley Reading, MA, p. 441.
Prasad, B. (1998) Review of QFD and related deployment techniques. Journal of manufacturing Systems, Elsevier, v. 17, n. 3, p. 221-234.
Prikladnicki, R.; Lopes, L.; Audy, J. L. N.; Evaristo, R. (2004) Desenvolvimento distribuído de software: um modelo de classificação dos níveis de dispersão dos stakeholders, In: I Brazilian Symposium on Information Systems (SBSI 04). p. 253-262.
Shull, F.; Basili, V.; Carver, J.; Maldonado, J. C.; Travassos, G. H.; Mendonça, M.; Fabbri, S. (2002) Replicating software engineering experiments: addressing the tacit knowledge problem, In: IEEE. Proceedings. 2002 International Symposium on Empirical Software Engineering. p. 7-16.
Silva, F. Q.; Costa, C.; Cesar França, A.; Prikladinicki, R. (2010) Challenges and solutions in distributed software development project management: a systematic literature review, In: IEEE. 5th IEEE International Conference on Global Software Engineering (ICGSE). p. 87-96.
Sinha, R. (2013) A comparative analysis of knowledge management process maturity models, International Journal of Innovative Research and Studies, v. 2, n. 5, p. 221-234.
Sivasamy, K.; Arumugam, C.; Devadasan, S. R.; Murugesh, R.; Thilak, V. M. M. (2016) Advanced models of quality function deployment: a literature review. Quality and Quantity, v. 50, n. 3, p. 1399-1414.
Sjoberg, D. I.; Dyba, T.; Jorgensen, M. (2007) The future of empirical methods in software engineering research, Future of Software Engineering, FOSE’07 , IEEE, p. 358–378.
Smite, D.; Moe, N. B.; Sablis, A. Wohlin, C. (2017) Software teams and their knowledge networks in large-scale software development. Information and Software Technology, v. 86, p. 71-86.
Vivian, R. L.; Huzita, E. H. M.; Leal, G. C. L. (2013) Supporting distributed software development through context awareness on software artifacts: The DISEN-Collaborar approach, In: Proceedings of the 28th Annual ACM Symposium on Applied Computing. New York, NY, USA: ACM. p. 765-770.
Arshad, S.; Usman, M.; Ikram, N. (2012) Knowledge Management Practices in GSD: A Systematic Literature Review. In: The Seventh International Conference on Software Engineering Advances (ICSEA), At Lisbon, Portugal.
Audy, J. L. N.; Prikladnicki, R. (2007) Desenvolvimento Distribuído de Software: Desenvolvimento de Software com Equipes Distribuídas, Rio de Janeiro: Campus. 2. ed.: Elsevier.
Babar, M. A.; Lescher, C. (2014) Editorial: Global software engineering: Identifying challenges is important and providing solutions is even better. Information and Software Technology, Butterworth-Heinemann, v. 56, n. 1, p. 1.
Beninca, R.; Huzita, E. H. M.; Galdamez, E. V. C.; Leal, G. C. L.; Balancieri, R.; Massago, Y. (2015) Knowledge Management Practices in GSD A Systematic Literature Review Update. In: International Conference on Enterprise Information Systems (ICEIS), Barcelona.
Boden, A. et al. (2009) Knowledge management in distributed software development teams - does culture matter?, In: Proceedings of the 2009 Fourth IEEE International Conference on Global Software Engineering. Washington, DC, USA: IEEE Computer Society, (ICGSE ’09), p. 18-27.
Carnevalli, J. A.; Miguel, P. C. (2008) Review, analysis and classification of the literature on qfd-types of research, difficulties and benefits. International Journal of Production Economics, Elsevier, v. 114, n. 2, p. 737-754.
Chan, L. K.; Wu, M. L. (2005) A systematic approach to quality function deployment with full illustrative example, Omega, Elsevier, v. 33, n. 2, p. 119-139.
Chan, L. K.; Wu, M. L. (2002) Quality function deployment: A literature review. European Journal of Operational Research, Elsevier, v. 143, n. 3, p. 463-497.
Cibotto, G. et al. (2009) Uma análise da dimensão sociocultural no desenvolvimento distribuído de software. In: Workshop Olhar Sociotécnico sobre a Engenharia de Software (WOSES 2009), Ouro Preto, MG.
Davenport, T. H.; Prusak, L. (1998) Working knowledge: How organizations manage what they know, [S.l.]: Harvard Business Press.
Desouza, K. C.; Awazu, Y.; Baloh, P. (2006) Managing knowledge in global software development efforts: Issues and practices. IEEE software, IEEE Computer Society Press, v. 23, n. 5, p. 30-37.
Dingsøyr, T.; Bjørnson, O. F.; Shull, F (2009) What Do We Know about Knowledge Management? Practical Implications for Software Engineering, In: IEEE Software, v. 26, n. 3, p. 100-103.
Dorairaj, S.; Noble, J.; Malik, P. (2012) Knowledge management in distributed agile software development”, In: IEEE. Agile Conference (AGILE), p. 64-73.
Ebert, C.; Kuhrmann, M.; Prikladnicki, R. (2016) Global Software Engineering: An Industry Perspective. IEEE Software, v. 33, n. 1, p. 105-108.
El-Attar, M.; Miller, J. (2009) A subject-based empirical evaluation of SSUCD’s performance in reducing inconsistencies in use case models. Empirical Software Engineering, v. 14, n. 5, p. 477-512.
Forza, C. (2002) Survey research in operations management: a process based perspective, International Journal of Operations and Production Management, v. 22 n: 2, p.152-194.
Garcia, A. C. (2010) Tópicos de Estatística Básica, 1. Ed, Editora Clube de Autores.
Glanzner, R. A.; Audy, J. L. N. (2012) 2dam-wave: An evaluation method for the wave capability model, In: IEEE. 2012 IEEE Seventh International Conference on Global Software Engineering (ICGSE). p. 75-83.
Ghobadi, S. (2015) What drives knowledge sharing in software development teams: A literature review and classification framework. Information and Management, v. 52, n. 1, p. 82-97.
Govers, C. P. (1996) What and how about quality function deployment (QFD). International Journal of Production Economics, Elsevier, v. 46, p. 575-585.
Hartley, J. (2014) Some thoughts on Likert-type scales, International Journal of Clinical and Health Psychology, v. 14, n. 1, p. 83–86.
Huzita, E. H. M.; Wiese, I. S.; Silva, C. A. da; Tait, T. F. C.; Quinaia, M. A.; Schiavoni, F. L. (2008) Um Conjunto de Soluções para Apoiar o Desenvolvimento Distribuído de Software. In: Simpósio Brasileiro de Engenharia de Software - II Workshop de Desenvolvimento Distribuído de Software, 2008, Campinas. Anais II Workshop de Desenvolvimento Distribuído de Software.
Hsieh, P. J.; Lin, B.; Lin, C. (2009) The construction and application of knowledge navigator model (KNM?): An evaluation of knowledge management maturity. Expert Systems with Applications, Elsevier, v. 36, n. 2, p. 4087-4100.
Ishii, F. T.; Leal, G. C. L.; Galdamez, E. V. C.; Balancieri, R.; Huzita, E. H. M.; Tait, T. F. C. (2013) Knowledge Management in Distributed Software Development: A Systematic Review. In: XIX Congreso Argentino de Ciencias de la Computacion, 2013, Mar del Plata. XIX Congreso Argentino de Ciencias de la Computación - CACIC 2013. Mar del Plata: Fundación de Altos Estudios en Ciencias Exactas,. p. 587-866.
Jamieson, S. (2004) Likert scales: how to (ab) use them, Medical Education, v. 38, n. 12, p. 1217–1218.
Kitchenham, B. A.; Pfleeger, S. L. (2008) Personal opinion surveys, Guide to Advanced Empirical Software Engineering, p. 63–92.
Kulkarni, U.; Freeze, R. (2004) Development and validation of a knowledge management capability assessment model. Proceedings of the International Conference on Information Systems (ICIS 2004), Washington, DC, USA, p. 54.
Kuriakose, K. K.; Baldev, R.; Satya Murty, S. A. V.; Swaminathan, P. (2011) Knowledge management maturity model: an engineering. Approach. Journal of Knowledge Management Practice, Tla Inc, v. 12, n. 2.
Landim, P. M. B. (2003) Análise estatística de dados geológicos. 2. ed., Editora UNESP.
Li, Q. (2013) A novel likert scale based on fuzzy sets theory, Expert Systems with Applications, v. 40, n. 5, p. 1609-1618
Lin, H. F. (2007) A stage model of knowledge management: an empirical investigation of process and effectiveness, Journal of Information Science, Sage Publications, v. 32, n. 1, p. 23-39.
LIN, C.; WU, J.-C.; YEN, D. C. (2012) Exploring barriers to knowledge flow at different knowledge management maturity stages. Information and Management, Elsevier, v. 49, n. 1, p. 10.
Madeyski, L. (2010) The impact of test-¬rst programming on branch coverage and mutation score indicator of unit tests: An experiment, Information and Software Technology, v. 52, n. 2, p. 169–184.
Massago, Y. (2015) Influência dos Aspectos Socioculturais em um Modelo de Maturidade para Gestão do Conhecimento. Dissertação de Mestrado, PCC-UEM.
Massago, Y.; Leal, G. C. L.; Balancieri, R.; Galdamez, E. V. C. (2018) Towards Classifying Sociocultural Aspects in Global Software Development. Revista de Gestão da Tecnologia e Sistemas de Informação (Online), v. 15, p. 1-19.
Oliveira, M.; Pedron, C. D.; Romão, M.; Becker, G. V. (2011) Proposta de um modelo de maturidade para gestão do conhecimento: KM3, Revista Portuguesa e Brasileira de Gestão, INDEG/PROJECTOS-Instituto para o Desenvolvimento da Gestão Empresarial, v. 10, n. 4, p. 14-25.
Paulk, M. C.; Weber, C. V.; Curtis, B.; Chrissis, M. B. (1995) The capability maturity model: Guidelines for improving the software process, Addison-wesley Reading, MA, p. 441.
Prasad, B. (1998) Review of QFD and related deployment techniques. Journal of manufacturing Systems, Elsevier, v. 17, n. 3, p. 221-234.
Prikladnicki, R.; Lopes, L.; Audy, J. L. N.; Evaristo, R. (2004) Desenvolvimento distribuído de software: um modelo de classificação dos níveis de dispersão dos stakeholders, In: I Brazilian Symposium on Information Systems (SBSI 04). p. 253-262.
Shull, F.; Basili, V.; Carver, J.; Maldonado, J. C.; Travassos, G. H.; Mendonça, M.; Fabbri, S. (2002) Replicating software engineering experiments: addressing the tacit knowledge problem, In: IEEE. Proceedings. 2002 International Symposium on Empirical Software Engineering. p. 7-16.
Silva, F. Q.; Costa, C.; Cesar França, A.; Prikladinicki, R. (2010) Challenges and solutions in distributed software development project management: a systematic literature review, In: IEEE. 5th IEEE International Conference on Global Software Engineering (ICGSE). p. 87-96.
Sinha, R. (2013) A comparative analysis of knowledge management process maturity models, International Journal of Innovative Research and Studies, v. 2, n. 5, p. 221-234.
Sivasamy, K.; Arumugam, C.; Devadasan, S. R.; Murugesh, R.; Thilak, V. M. M. (2016) Advanced models of quality function deployment: a literature review. Quality and Quantity, v. 50, n. 3, p. 1399-1414.
Sjoberg, D. I.; Dyba, T.; Jorgensen, M. (2007) The future of empirical methods in software engineering research, Future of Software Engineering, FOSE’07 , IEEE, p. 358–378.
Smite, D.; Moe, N. B.; Sablis, A. Wohlin, C. (2017) Software teams and their knowledge networks in large-scale software development. Information and Software Technology, v. 86, p. 71-86.
Vivian, R. L.; Huzita, E. H. M.; Leal, G. C. L. (2013) Supporting distributed software development through context awareness on software artifacts: The DISEN-Collaborar approach, In: Proceedings of the 28th Annual ACM Symposium on Applied Computing. New York, NY, USA: ACM. p. 765-770.
Downloads
Published
2020-04-24
How to Cite
Massago, Y., Tanno, D. R., Balancieri, R., & Correio, G. C. L. L. (2020). Influence of Sociocultural Aspects on a Knowledge Management Maturity Model. ISys - Brazilian Journal of Information Systems, 12(4), 64–97. https://doi.org/10.5753/isys.2019.781
Issue
Section
Special issues articles
