An investigation into the adoption of ICT governance practices and software development processes in the state of Sergipe
DOI:
https://doi.org/10.5753/isys.2020.766Keywords:
Software Development Process, ICT governance, Software, Strategic AlignmentAbstract
In a continuously competitive market, companies are increasingly relying on computerized systems to reduce costs and increase their productivity. A flaw in mapping or defining software development processes can pose serious risks to organizations, which have come to recognize the importance of technology for the business. As a result, companies started to adopt practices and methodologies to manage ICT services and the software development process. The objective of this work was to present the results of a survey conducted with 52 ICT managers from companies in the state of Sergipe to investigate the adoption of ICT governance practices and software development processes in these companies. The product of this study is a record of the panorama of the adoption of governance practices and the use of software development processes by Sergipe companies. It was observed that 19.2% of respondents indicated that the companies in which they work fully adopt the software development process to meet the needs of the organization and that they use at least one practice of ICT governance. Among the most used practices in organizations, 63% reported using ITIL and 56% used their own or customized ICT Strategic Planning (ICT TIP). In just 23% of organizations, major business processes were fully supported by computerized systems. It is expected that such research will provide information that portrays the reality of the use of ICT governance practices and software development processes of Sergipe companies and that can guide managers in the use and adoption of best practices that allow the alignment of the objectives of ICT and business.
Downloads
References
Azevedo, E.F.Y. “O papel estratégico da Tecnologia da Informação na área de Saúde”. Dissertação PUC-Campinas, 2013.
Babbie, E. (1999). “Métodos de Pesquisas de Survey”. Tradução Guilherme Cezarino. Belo Horizonte: Ed. UFMG.
Baldam, R.; Valle R.; Rozenfeld H.(2014). “Gerenciamento de processos de negócio BPM – Uma referência para implantação prática”. São Paulo: Campus. Basili V., Weiss D. A Methodology for Collecting Valid Software Engineering Data.
Camargos, L. R; Gois, R. M, Nóbrega, W. (2017). “Anuário Socioeconômico de Sergipe”. Grupo de Pesquisa em Análise de Dados Econômicos. Departamento de Economia da Universidade Federal de Sergipe. Ano 1 – Volume 1. ISSN 2526-895.
Confederação Nacional das Indústrias (CNI).(2016). “Perfil da Indústria nos Estados”, http://perfilestados.portaldaindustria.com.br/estado/se. Acesso em Outubro de 2016.
Fernandes, D.B.; Tait, T.F.C.; Bruzarosco, D.C. (2012). “Uma contribuição para o Processo de Desenvolvimento de Software em Micro e Pequenas Empresas Desenvolvedoras de Software”. VIII Simpósio Brasileiro de Sistemas de Informação (SBSI 2012)
IEEE. (2016). “Transactionson Software Engineering”. Nov;10(3):728-738.
Jaana, M.; Teitelbaum, M.; Roffey, T.(2012). “IT Strategic Planning in a Pediatric Hospital: Overview of the Process and Outcomes”. HICSS 2012: 2910-19.
Lima, R.(2007). “Planejamento estratégico alinhado com a tecnologia da informação”. In: II Congresso de Pesquisa e Inovação da Rede Norte Nordeste de Educação Tecnológica. João Pessoa.
Montoni, M.A.; Da Rocha, A.R.C. (2014). “Applying grounded theory to understand software process improvement implementation: a study of Brazilian software organizations”. Innovations in Systems and Software Engineering, Volume 10, Number 1.
Prescott, R. (2018). "Mais de 95% do mercado brasileiro de software é de empresas PMEs". http://www.convergenciadigital.com.br/cgi/cgilua.exe/sys/start.htm?UserActiveTemplate=site&infoid=48732&sid=5. Acesso em Fevereiro de 2019.
Rogério, F.C.; Amboni, N.(2008). “Planejamento estratégico de tecnologia da informação orientado ao alinhamento de negócios das empresas: O Caso do Grupo de Cios de Santa Catarina”. In: V Simpósio de Excelência em Gestão e Tecnologia (SEGeT), 2008, Rezende RJ. . Rio de Janeiro RJ: v. 1. p. 1-14.
Scheer, A.W. (1998). “ARIS - business process framework”. 2ª Ed. Berlin: Springer.
Sommerville, I. (2003). “Engenharia de Software. Tradução André Maurício de Andrade Ribeiro”. revisão técnica KechiHirama. São Paulo: Addison Wesley.
Tarouco, H.H.; Graeml, A.R. (2011). “Governança de tecnologia da informação: um panorama da adoção de modelos de melhores práticas por empresas brasileiras usuárias”. Revista de Administração;46(1):07-18.
Van, S. R; Berghout, E. (1999). “The Goal/Question /Metric Method: A practical guide for quality improvement of software development”. Mc Graw-Hill.
