A Conceptual Framework for the Design and Evaluation of Learner Experience Across the Learning Lifecycle

Abstract

Learner Experience (LX) aims to make learning more meaningful by accounting for motivational, social, and contextual factors. To support professors in the systematic design and evaluation of LX, we propose the Learner Experience Design and Evaluation Framework (LEDEF), a conceptual framework that integrates LEDG design guidelines and the LEEM evaluation model, focusing on the entire learning experience lifecycle. This paper presents a process for creating LEDEF oriented by Design Science Research (DSR), including a case study that investigates the applicability of LEDEF in an undergraduate course on Algorithms and Programming Techniques at a Brazilian university, involving one professor and a class of learners. The professor was responsible for designing and redesigning the learning activity using LEDEF and for assessing the LX throughout the process. Data were collected using checklists applied at different stages of the LX lifecycle and a semi-structured interview with the professor. The findings indicate that interactions mediated by computational resources positively influenced the learning experience, particularly in terms of efficiency and learner satisfaction. However, social interactions emerged as a critical challenge. Even in a context where learners were comfortable with technology, difficulties in communication and interpersonal skills adversely affected the LX. The main results include the development of three technologies to support educators, designers, and researchers. Overall, LEDEF enabled the professor to identify these issues and implement small, iterative interventions during the course, supporting continuous improvement of the learning experience.