A Chatbot for Remote Assistance in Systemic Arterial hypertension: Literature Review
DOI:
https://doi.org/10.5753/rbie.2025.3788Keywords:
Hypertension; Blood pressure; Chat; Health; Health education.Abstract
Systemic arterial hypertension (SAH), a chronic non-communicable disease characterized by a persistent increase in blood pressure (BP), has been increasing in prevalence in Brazil and around the world. Considering its multifactorial aspect, the treatment and control of SAH becomes a challenge, especially when considering patients' adherence to current management methods. Given the current technological expansion, it is necessary to highlight the role of Information and Communication Technologies (ICTs) in health, such as the use of Chatbot, an mhealth tool that can facilitate the monitoring of SAH treatment and expand the possibilities of patient-professional interaction of health. Therefore, it is essential to study the assertive points and limitations of technologies in the management of SAH, making it possible to ratify or not the innovative role of ICT in health education.
The study proposes an integrative literature review to identify and analyze the effectiveness of using Chatbots in the management of SAH. This was guided by the guiding pillars: observe the use of chatbots in monitoring and health education for hypertensive patients; analyze the types of technologies and approaches they use for their benefit; ensure usability and user satisfaction.
Given the inclusion and exclusion criteria applied, 1744 articles were found in the first phase; in the second phase, 40 articles; and 10 articles in the third phase. Based on this result, the articles showed a specific improvement in health self-management behaviors and greater adherence to daily BP monitoring.
In view of the study carried out, it is clear that, although there is still no software capable of covering all the digital tools that allow full remote assistance to users, the great potential of the technologies addressed is undoubted, as a means of increasing patient adherence to drug therapies, as well as an improvement in their lifestyle habits.
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